- Approximate cost of services:
- $100.00
- Company Response
Thank you for your business.
We are happy to hear that you are content.
Kind Regards,
Service Manager
Thank you for your business.
We are happy to hear that you are content.
Kind Regards,
Service Manager
We aim to please our clients and we are happy that it results with happy and returning customers.
Kind Regards,
Service Manager
Hello,
I want to clarify the situation because you are misleading the facts. The technician came by and diagnosed your dishwasher and gave you a quote for the repair. Your son, refused to continue with the repair, therefore there was a trip charge that was agreed upon initially. Every company charges a trip charge if there is no repair. you were not over charged by all means. The service call fee is only for the diagnostic and time spend troubleshooting your appliance.
Since you CHOSE to not continue with the repair, the service call fee is applied and non refundable. Im sorry you feel this way but I must say that you did not act fairly to this situation. I encourage you to check out other reputable companies and you will see that they have the same procedures.
Regards,
Service manager.
Samsung Washing Machine Repair
Hi Dave,
Thank you so much for the kind words. We appreciate your business and hope you think of us again in the future for your appliance needs.
Please keep in mind that should you have any other issues, you will be eligible for 10% discount as a returning customer.
Regards,
ODAR.
broken oven on KitchenAid range