Liberty Security

Excellent work by dennis in sales and Taylor in installations was done in setting up a Liberty security alarm system.

Needed a new alarm System. Called liberty security, Dennis in sales provided excellent advice and help. He visited within five hours to review the system. He completed the paperwork and the system was installed in three days. Taylor did the installation. He was thorough, quick. He reviewed the system, the associated app Was described and demonstrated.

Dennis is great to deal with. I had many questions and he answered them all in a timely fashion. I would highly recommend Dennis and Liberty Security for your home security needs.

Eduardo was very helpful in answering all our questions and concerns about our upgrade. He allowed us a few days to go over the paperwork and there was no undue pressure to do it right now. Being a Canadian based company is very important to us.

Dennis and Ben with Liberty were both genuinely friendly, helpful, informative and I was able to get same day installation of my new system.

Dennis was very easy to deal with and always got back to me in a timely manner.

Dustin was excellent - the issue that I am having is that the driveway camera is not always working with the video, but the other cameras are. This is very concerning to me - as this is one of the main reasons that we got this system as our vehicles had been broken in previously. There were some hiccups to start with but Dustin came after his MVA - and worked until 11:00 p.m. but couldn't finish and then came back on Friday evening to put in the driveway camera.

His knowledge was excellent and he provided some excellent advice.

Dennis was very good at providing us the information. However, on the order there was the inside camera that was missed, yet it was discussed with us on the Saturday before and we advised that we wanted this in the house. So not sure how it got missed. But we did get it installed.

The thing that made me mad, is that I gave my information to Dennis but then it was lost - to no fault of Dennis, but in order to get the system working my daughter gave her card, and we were told that it wouldn't take effect until the installation was complete, but it came out right the next day so I couldn't even change the information, and the installation was not yet complete, so not sure why I had to pay before.

I Called in 5 months before my 3 year contract to tell them i wanted to cancel my account. Was harassed with calls by retention specialist which i ignored.
Called again 26 days before i wanted to cancel, again harassed by retention specialist.
Finally I sent an email response that i wanted to cancel and wasn't interested in continuing.
I then get a bill for the next month because i didn't EMAIL my cancellation notice before 30 days. Spoke with manager who says that's their policy.
Would NEVER go with these guys again. A simple apology and refund would have sufficed.

Had some basic hardware installed for our security system, the salesman Dennis and the installer whose name I forget were both knowledgeable and professional.

In detail of the scope of the system and really knowledgeable about the entire discussion.

Replace system install motion detectors and a panel this is for a commercial space in central Edmonton