I called Duane as a reference from my mother in law, after having 3 other estimates (all over $1100 more). My biggest concern (aside from a 20 year old roof, which we were aware of when we recently purchased our home) was that there was a leak in our 7 year old daughters room. Upon telling him about this he immediately put up some temporary metal shields to protect the area until we could get it fixed . Keeping in mind he did this before we even agreed to go with him. Of course we did sign to go with them, and he pushed so that our roof was done in days not weeks/months like other companies had said. He knew that family safety and comfort in a new home was the most important thing. On the day of our new roof they arrived at 7 am . Keep in mind this was a day that reached temperatures of 33 degrees. His staff took the time and stayed until 8 pm to make sure the job got done . Absolutely mind blowing . Highly recommend this man and his company, it's such a relief knowing we will never have any problems with our roof again !! Thanks again !!!