Empire Deck & Interlock

SO many delays and under delivery. We had no consistency in management and promises were made and broken over and over. WE have yet to see this project completed, despite it being started last summer. This project is now completed despite all the bumps on the road, the company is aware that changes are to be made and are committed to improving the flow and increase satisfaction.

Empire deck was hired to rebuild my deck using composite materials. I have a raised deck, overhanging a walk-out basement, which added to the project complexity. The builders were skilled, hard working and professional in their work ethic. Also, they were very agreeable to address any issues that concerned me during or after the cheque was signed.

Met with Empire Deck representatives to design and build a new front deck that would be maintenance free. They provided different ideas and thoughts using my perceptions initially, the 3D rendering of the plan allowed for a visual perception of our ideas and was a valuable tool to making some adjustments with a resulting final plan. I found the various staff I dealt with very helpful and obliging and providing quick turn around for questions and changes. Now looking forward to the spring and the installation and enjoying my new deck in 2017.

No work apart from the engineering study was completed. The customer service shown during this process was excellent however.

It was a pleasure dealing with Empire for the construction of our deck. They listened to our needs and made recommendations within our budget. Their prices are competitive and their team was professional and efficient. We are very pleased with the final result and would highly recommend them in a heart beat! Very satisfied!!

They replaced our wooden deck railing with a see through glass structure. They were on time and on schedule. Looks 100% better.

We needed a raised flower bed and the grass around it replaced it with river stone. Empire Deck & Fence did a wonderful job. We would be happy to recommend Empire Deck.

There was some initial misunderstanding between us and the contractor due to what seemed to be some miscommunication between the person that sold us the deck and the person that was planning it/building it. This was quite stressful for us but after everything was resolved the deck was built quickly and professionally. We did find some small issues with the deck after a month or so, such as wobbly railings in places. But for the most part, we are happy with what we got for the price!

Deck was completed quickly and happy with the outcome. Company management were easy to deal with though some challenges with the workers' care of our property. Otherwise very pleased.

Design and build my 2 levels decks of 18 feet by 18 feet in my backyard.
The upper deck has its pogela above connecting to my kitchen. The design of the pogela is very creative and it highlights the style of my deck and balances with my whole yard and landscape. And I love the details on the frame of the edge of the whole lower deck.