- Approximate cost of services:
- $30,000.00
- Company Response
Thank you for the great feed back Nicole!
Thank you for the great feed back Nicole!
I apologize for the misscommunication. I will have the accounting department reach out ASAP.
Kind Regards,
Michelle
Zero customer support - Eavestrough with Raindrop gutter guards mess
With all due respect, let's discuss the deficiencies: Exposed tar paper, the need to nail down loose roofing, the need to straighten horribly bent drip edges. We are at a loss to understand why your beef is with The Foundation Guys, those are all roof issues and not something that would be even touched by a gutter installer, let alone something that could be even remotely attributed to anything that we installed. That being said, because we are a caring company we did respond to your request for a revisit to see if there was any way that we could be of some help. We asked you when would be a good time to return, to which you responded "never mind, I just sold the house". We would never try to shirk our responsibilities, you told us not to bother coming since you sold it.
Thank you for your feedback! It was great working with you!
Not in a hurry to refubd our deposit
Sometimes a little extra detail explains the situation more clearly. To shed some light on the situation, the job was not cancelled by The Foundation Guys, the client cancelled 3 days before the job was supposed to start, after more than $30,000 in products were ordered expressly for this particular job, and the products were specific to the project. Legally speaking, The Foundation Guys could have kept the entire deposit but we are a company with a heart, even when a situation causes us direct harm. It was agreed that $10,000 would be refunded in September, with the balance to be repaid as the products for this project would hopefully be sold to other clients with the exact same needs. Being so specific to that project, the products are still on pallets in the warehouse awaiting a customer with the exact same needs. We pride ourselves on our honesty and integrity, and despite a contract having been signed by the client mandating us to order project specific products at great cost to us, which was subsequently renegged upon, we still intend to issue the refund but at this point, patience is of the utmost importance and it is essential to be reasonable.
Great to hear! Thank you for taking the time to write a review on your experience with us. It was a pleasure working with you.
Kind Regards,
Michelle
Thank you so much for your feedback, Marcus! You were very understanding and kind. It was a real pleasure working with you.
Jerry & Michelle
House Sinking & Foundation Repair - Awesome Service!!
Thank you for your feedback!! Glad we were able to help!!
Michelle
The Foundation Guys Inc.
We are happy that you had a great experience with us!
Michelle
The Foundation Guys Inc.
The Foundation Guys have been an industry leader in foundation repairs and waterproofing since 1978. As part of the international Foundation Supportworks and Basement Systems network, we have top of the line products and training to ensure that all of our work is completed to the highest standards. We pride ourselves on working with all of our customers to ensure that they fully understand the work being done, and are completely satisfied with the results. Your foundation is a crucial part of your family’s comfort and safety. If you’re looking for a local foundation contractor in Ontario, you’ve come to the right place.
High quality Foundation repair and waterproofing service. At The Foundation Guys, we have over 40 years experience in foundation repair, basement waterproofing, and masonry restoration using the most advanced products and techniques. We educate our clients and encourage them to research the work being done on their home. We are always committed to a job well done and deliver value, honesty, and master craftsmanship. You can trust us to expertly service all of your foundation needs.