Basco Calgary Window Repair & Glass Replacement

Richard and Jaden were prompt and courteous. The were quick and tidy and left me with several nice new and clean windows! We would be happy to use this company again and particularly these two gentlemen!

Richard and Jayden arrived within the hour time frame and only took an hour to fix our window. They were both very pleasant and professional.

Excellent service. Efficient and friendly and the window looks great! Would definitely use Basco again to replace windows.

Excellent service coming out to fix our window before Christmas during an extreme cold snap. The work was done well and quickly. Courteous and professional service.

We hired Basco to replace our failed windows and re-do some caulking on the exterior.
From our first call to the appointment for the quote they were very responsive and helpful in explaining the process.
We were able to make our windows more energy efficient by simply replacing the glass part and truly feel the difference since the cold came!
The installation team was courteous, clean and respectful of our house. The final result looks very good.
We will work with Basco again as more windows fail around the house.

I am very pleased with my new windows, and the service I received. The one issue I had was the caulking on the exterior was left quite messy. I contacted Simon and he came right out and corrected the issue. Thank you Simon!!

Arlene

This is the first negative review I have ever posted (before now, I have only ever posted positive reviews). Unfortunately, Bascos work and our experience with Simon, Bascos current owner/operator, warrant the above rating (see enclosed photos).

We paid $2,173.50 for Basco to re-caulk the windows in our home. Unfortunately, the caulking began peeling within days. Although Bascos quote clearly stated all old caulk would be removed before re-caulking, they did not do so (as removing old caulk is labour-intensive). This is why the new caulk failed to bond.

Simon, the business owner/operator, returned several times at our request to make repairs. However, he insisted his caulking bonds well to old caulk (which is incorrect, as a quick google search will show) and was largely unwilling to remove the old caulk.

As of todays date, the master bedroom and guest bedroom window caulking is already peeling again. The old caulk (white, compared to the new tan caulk) is clearly visible under the (peeling) new caulk.

Basco has also indicated they will not return again to correct the work. I recognize it has been labour-intensive for Simon to return multiple times, but this was necessitated because of the initial failure to properly remove the old caulk as set out in the quotation. In case Basco seeks to frame this as a dispute with a difficult or unreasonable customer, I have kept time-stamped/dates photos of the work in question and have included them with this review (the first photo is an example of the original work, which they returned to correct; the second is an example of another peeling window after it was fixed taken today. As you can see, the old white caulk is clearly visible and the reason the new caulk did not bond).

If you are considering this operator, I would exercise extreme caution. The 10-year warranty on this work is meaningless, since the product has already failed yet again and the operator has indicated he will not return to remedy it. Unfortunately, we already paid in full. We have also been forced to spend time retaining a new contractor to remedy the work.

Based on my experience, I suspect Bascos positive reviews either did not deal with the current operators of this franchisee, or were posted by the operators family/friends.

In short: For a relatively simple job, this has ended up becoming a time-intensive and difficult process. The caulking peeled within days and we are now spending funds (and, more importantly, time) remedying the peeling work.

Team was friendly, efficient and did a great job. Highly recommend them to family and friends.

Received excellent services from the quote thru to scheduling and installation. We are already seeing an improvement in the efficiency of our house due to the new glass. Thank-you Simon and Team.

PRO: (2)
1. Simon and his team are great to have around and perform a fast and efficient job. 5 guys plus Simon, job done in 1.5 days,
2. An error was made and 1 unit that was not to be replaced was removed. It broke in the process so could not be re-inserted. Simon replaced it with a new unit for free on a second visit.

CON: (2)
1. Price came in at 30% higher than another provider but I went with the HomeStars recommendation. That is not a con but the point is I wanted the best and the team let me down slightly with their attention to cleanliness. The team took a lot of risk with their poor use of drop sheets to keep debris off the floors. I found them performing very messy work directly on my thick pile carpet. I addressed the issue with the team and again with Simon but they continued the habit. I found minimal damage, but it was nerve racking to watch a disaster waiting to happen. 4 black sticky residue spots on the carpet (the window sealant, photo of 1 spot below), many spots in the bathtub, on the floor tile and on the family room hardwood. Impossible to get off the carpet, I had to cut off the strands affected, Goo Gone worked everywhere else. No lasting damage and with 26 units replaced I was amazed there wasn't a lot more, but still, use drop cloths always and properly, why take the risk?
2. I was looking forward to the big points reward on my credit card but Simon won't take a credit card payment for over $3000. It was cheque or e-transfer.