We had 2 doors and one window changed.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for the review. Your front door really added some character to your home.
Thanks for the work!
Bruce
We had 2 doors and one window changed.
Thank you for the review. Your front door really added some character to your home.
Thanks for the work!
Bruce
Windows, front door and inside doors
Thanks for the great review!
I am glad you like how the project turned out. Your new front door really added some good curb appeal to the front of your home. You guys were great to work for.
Thanks for the work!
Thanks Bruce
Thank you for the review!
I would like to clarify this situation.
When I make a mistake I do admit it.There was 2 windows that I needed to reorder. I hit the 3 instead of the 4 on my laptop when pricing out the job. This made the windows to short for the opening. The mistake was caught prior to removing the existing windows. We always measure to make sure everything fits. The windows were reordered and installed the day prior to your parents leaving for vacation.
As for your parents not being 100% satisfied with the inside casings. When I came out and quoted the job I fully explained every aspect of the installation.It was explained that we would be using 3 1/4" flat stock casings. The nail holes would be filled and all miters would be glued. The casings are primed white ready for paint after a light sand. You then interpreted this from english to chinese for your parents. This is how we do it on 95% of our jobs, the other 5% we drop the trim off prior to the installation so the customer can paint it prior the the install. Most window companies do not even fill nail holes. We go far beyond by filling them and dapping to the window jams and wall.
As for not sending in the Alberta rebate paperwork. At the end of every installation we hand out a pamphlet with all the required paperwork such as your warranty from the manufacture, Window Wise Warranty information, ect. We also have a customer satisfaction questionnaire, Alberta rebate consent form which is filled out with the customer and returned to our office. Your father could not understand so I left the form to be filled out, signed and emailed back to me. It was never received to us. I don't know if it was forgotten since they were going on vacation the next day after the installation. The form was mailed out about a month after the installation. As it was not on file and we wanted to close our file on the job to move it to complete. It was never returned. Finally when you called and asked about the rebate you were told what we needed. I emailed it to you to have your parents fill out. It was then emailed back to me blank! I called you immediately and left you a message stating you must have sent the original because it was blank. I emailed you a few days latter and still no response.Without the consent nothing can be sent in.
I do apologize if there was some misunderstandings. It is sometimes difficult when everything has to be interpreted.
But I do thank you for the review as it does prove that these reviews are real and come from real people!
Thanks Bruce
Bonus Room Exterior Window Renovation
Thank you for the great review!
The colors you chose really went well on your home.
The curb appeal is amazing. I am glad you and your neighbors like it.
Thanks for the work!
Bruce
Fascia Soffit and eavestroughs
Awesome thanks for the great review! We do not try to pay the mortgage off of one job. We are not looking for the BIG contract. We rely on our referrals so that our trucks go out every day.
Thanks for the work!
Thanks Bruce
Thanks for the awesome review!
I am glad you like your new window.
Thanks for the work!
Bruce
Window Install / Siding Repair
Thanks for the great review!
I am surprised the first home inspector missed those windows.
We follow strict window installation procedures set out by the window wise program. It sets a side as a top top installation company. Our installations are consistently top quality and randomly inspected by window wise.
I am glad you are happy with our work.
Thanks Bruce
Thanks for the great review!
Once I seen they used silicone to seal the two windows together it was easy to figure out where the window was leaking. I have had many years working on a service truck and have seen the same situation a lot.
Your new window looks awesome and I am sure the solar shield glass will keep your home cooler next summer.
Thanks for the work!
Bruce
Thanks Chris for the great review!
I am glad we were able to make your customer happy.
It is now repaired as if nothing happened. It is just logical when central air conditioners are moved the siding is going to have to be repaired.
Your company has gained my respect by taking care of your customer and having it repaired properly.
Thanks for the work!
Bruce
Thanks for the great review!
Water leaks are the hardest to find bit can really destroy a house over time. I am glad we found where it was coming in. We are honest with the amount of time to do repairs and don't up charge on materials.
I am glad you are happy with your new window and there is no leaks after the heavy rainfall we just got.
Thanks for the work!
Bruce