First Class Fencing

Right from the outset, Tyler showed professionalism with his quotation detail and product knowledge. His rates are extremely competitive & he was able to source our product quickly and to our exact spec. Very satisfied and highly recommended.

We had a very dilapidated fence and gate, and from the start FCF was thorough and professional.
The crew was polite and courteous, we always had great communication from the project lead and admin office, and now we have a beautiful and safe fence!
Would highly recommend FCF and we would definitely use them again.

First class was excellent, the crew professional and courteous. From start to finish we just could not have been more happy with our new fence and gate. Thanks Charlene and Denni for everything .
Genet

I have done many projects in my house but my new vinyl fence with these guys has been the strangest one by far:
- At the beginning, quoting and communication was OK, there were a few delays and miscommunication before getting started
- They will hire sub-contractors, and I'm totally fine with that, but they confessed it was their first time working with vinyl fence
- They had a shortage in the material ordered, which caused additional delays
- Sub-contractors installed dented/uneven panels and gates, which were subsequently replaced, causing additional delays and extra work (see photos)
- Not a single supervisor or representative came to me to introduce themselves as the face of the company during this job
- Called and left messages to sub-contractors and home office, no calls back
- Even when I asked them to call me before coming, they will just show up without any call

Communication is very poor, except for quoting, billing and collecting, and customers are left to deal directly with sub-contractors without a supervisor to talk to about issues or just simple questions.

Overall poor customer service and I will NOT recommend this company for any project.

After 2 months of delays, the fence was installed in June of 2019. It was not properly installed from the start and I've had nothing but issues with it since. I was on holiday during the 2-day installation (done by one person who actually asked my neighbor if he could help him hold the posts) and came back to what is best described as a roller coaster for a fence. The installer did not put one set screw in any of the posts and the whole 200 feet of vinyl just floated on the ground and soon started sinking. Since then the fence has literally fallen apart in 5 different places and posts continue to sink.
I was promised that they would return last fall after already being here that spring but no one ever showed up. I'd send emails to the project manager only to find that he's left and someone else had taken over who I then emailed only to find they had left as well. Finally this spring I called their office and spoke to the accounts girl to whom I had made payment (as she was the only person in the company who I knew actually existed at that point) and pleaded with her have someone come and repair the fence.
Mark from First Class Fencing came to my door a few weeks ago and looked at the issues of sinking posts and fence pulling apart in other places saying he would get the proper material and come back and correct all the issues. Photos show the issues and the quality of the repairs.
So disappointing to spend so much money, have a promise of a 5-year warranty, have it never installed correctly, having to plead to get someone to look at it. And then when they do get the "proper material” it’s a handful of wood and sheet metal screws drilled into the fence to kinda-sorta hold it together and no where close to level. I called Mark to offer him the chance to come back and remove the screws and fix it properly and he never responded. All the while knowing that next spring it will all fall apart again as it has done the last 2 years.
Needless to say neither I nor my neighbors would use or recommend First Class Fencing to build anything more than a dog run.

Detailed quote. I knew exactly, in detail, what I was paying for, what I was getting, and a good idea of when I would get it. In hind-sight I am even more happy I chose First Class Fencing, because there are details of the job I would not have known without them taking the time to educate me first (e.g. how deep for fence post footings, past the frost line, concrete footings, wood types, styles, options, etc)

Extremely efficient, friendly service. They know what they are doing.

Nothing was left undone and there was no trace they had been here after the job was completed. Very satisfied and would highly recommend to family and friends.

We moved into our new home back in the fall of 2020 and wanted a fence for this spring. Luckily we found First Class fencing from our neighbours.

The sales lead, Tyler, was very knowledgeable and helpful with all of our needs and wishes for our property.

The First Class team was able to complete both our neighbour's and our fence, in a timely manner.

We are happy with our final product and all the finishing touches they came back to adjust that we asked for. We would definitely recommend them for anyone looking for a new fence!

We are really pleased with the job Brett did and how he explained everything in detail. No complaints.
From the estimate to the finished product the correspondence was excellent and we were kept fully informed about everything that was going on. It was a nice experience working with everyone involved at First Class Fencing. We would definitely recommend them.

We had a great experience with First Class Fencing. They were always quick to reply, and shared many examples of past work so we were comfortable with what we were getting.

I would highly recommend them anytinme.

Frist Class is a great description. Team was prompt and courteous and did an excellent install. Cleaned up the site, were prompt, timely and professional. I needed my two gates raised up after our landscaping was finally completed and the site supervisor came out and made the corrections without any question.
This company should be recommended to anybody that needs and wants quality work. You get what you pay for.