Junk Squad

Junk Removal
Toronto ON M3C 1V9
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Reviews for Junk Squad

Average customer rating:
6 10 (23 reviews)

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Zach Mitchell  in Merville
Zach Mitchell in Merville
1 review , BC
10/10

Had junk removed from Back yard.

I would recommend this company, its has great staff and very professional. They removed my stuff really quickly. Even though they couldn't donate my dead branches. :0 I was very happy with the service. I was told up front about the 2 charges that i was to pay ( service charge and landfill charge if they couldn't donate my items and was happy. I will for sure recommend them to my friends.

Approximate cost of services:
$725.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Zach. Look forward to helping you again.

Johnathan in Richmond Hill
Johnathan in Richmond Hill
1 review Richmond Hill, ON
10/10

Junk Removal

This was an amazing experience and I would recommend Junk Squad to anyone looking to save money on junk removal services. I had a full load of junk to be removed and if you compare rates with other junk removal companies, Junk Squad saved me over $800 because their trucks are three times bigger yet their prices are still much less than their competitors. I incurred a small landfill fee of about $26 for all junk they couldn't donate or recycle and I have no problem with that at all. Their process was easy to book, they arrive on time, they are strong and careful with removing furniture and they gave me a free onsite estimate before they started so I had an opportunity to decline service if I didn't like their price. After all was said and done, I saved a lot of money and received friendly and professional service. I will use again without hesitation. Great job JUNK SQUAD!!!

Approximate cost of services:
$600.00
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Company Response

Thanks Johnathan,
Your comments are greatly valued and we are happy that we could provide you with the best service possible at a great price. Look forward to seeing you in the future.

Kim in Toronto
Kim in Toronto
1 review Toronto, ON
0/10

Construction Junk Remvoval

STAY AWAY FROM THIS COMPANY!! They do not respond to customer complaints in a timely manner and goofed up on the booking (they confirm the booking, then cancel and then show up)!

Took them several weeks and many phone calls and emails to get back to me. They overcharge on junk disposal and do not provide official weight documents at the landfill site despite numerous requests. My landfill charges were more than my garbage pick up even though they told me it was going to be 1/3 in person.

Moreover, they charge disposal fees AFTER one month (claim it is their right to charge it anytime bc they are so backlogged - I think it is because they hope you wouldn't notice!) and their in person estimate is gravely LESS than what they end up charging you. Terrible customer service. Shady business.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Kim,
We are sadden by your review. We will use this a learning lesson and hope that other customers will never feel like this again. We pride ourselves on our customer service and I will look into this further. When it comes to landfill being more than the load size this is usually due to heavy dense materials. So yes, it may have taken only a little amount of space but it weights are even heavier. So because you pay for the load size and the landfill this is why the difference. We are going through major transitions and yes we have been backlogged. but this was not excuse for the poor service your received. We are a growing company with growing pains and you just happened to be a part it. We do apologize and hope that there was something we could do to win your service back. Please call and ask for Shaun.

Colleen in Toronto
Colleen in Toronto
1 review Toronto, ON
10/10

Junk Remov

Patrick and Eli were incredibly professional, polite, and expedient. They came across as genuinely nice people who cared about the quality of their service. They did an excellent job removing the junk and debris from my garage and the work actually came in under the estimate (which i'd never expect a company would tell me to be honest...). Even the phone and email communications I've had with the company were of the same high quality of service. I would DEFINITELY recommend this company to anyone

Approximate cost of services:
$190.00
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Company Response

Hello Colleen.
We are delighted with your review and happy that your satisfied with our great service. Like I mentioned in other comments that we pride ourselves on saving people money and also being green. We look forward to helping you again in the future.

Private User
Private User
Private User reviews Toronto, ON
2/10

Junk removal

Wish I had hired a different company. We hired them to remove a full load but their truck was not empty when they arrived and they only knocked off $10 to "make up" for it. As a result, we had leftover junk that they could not remove. Other companies also clean up after they leave but the Junk Squad employees did not do this for us. They also didn't have answers to my questions regarding the disposal fee that is not very clear on their website (which was an unexpected additional $350 for our load). Hire a different company!

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Private user for your comments. We are sorry that you had a unpleasant experience. Sometime due to either time or landfill cost we will sometime hold on to our previous clients stuff to ensure that we maximize on our services and cost. In some cases that when a customer under or over estimates the load size this two can impact the truck being full or empty upon arrive to other jobs. Its the nature of the beast of the business. We will also try to insure that trucks are empty upon arrival , but not always do able. As for the landfill we are very clear about the landfill process and you always have to right to accept or deny the service for whatever reason you choose. As for the clean up service part of your review, I agree the crew should have cleaned up after they were done. This I will need to make a a learning experience and make sure this doesn't happen again.
As for hiring another company, we are the best priced and provide the best service. So feel free to pay more with our competitors and pay for and get less service. They will not donate or recycle your items like we will. We pride our selves on saving customers money. Here is how we can do this. We are still the cheapest option.

"Other companies don't charge landfill".
Correct . Other companies have a flat rate price structure. Sounds great to have just one price however, not when it costs you 3 times more for the same service.

The way that you save is that we can fit 3 of our competitors trucks into 1 of ours.

Our Full Load Price $569.00 plus landfill (400.00) =$969.00

Competitors Full load Prices. 3x$5.99=$1797.00

Landfill weight under 200lbs collectively : Free Disposal
Landfill weight over 200lbs Collectivley : $200/Ton (2204lbs)
our full truck load average landfill $400/00

Total Savings $1228.00 for the same volume and better service.

Jonathan from Toronto
Jonathan from Toronto
1 review Toronto, ON

First Review

10/10

Junk Removal

From start to finish, Junk Squad was kind, courteous and professional. Both their phone reps and removal workers were easy to deal with and communicative. They went out of their way to make sure I was satisfied with their service, and I was! I could not more highly recommend this service. A particular shout out to Chris operating the phones and Curtis manning the junk removal.

Approximate cost of services:
$400.00
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Company Response

Thanks Johnathan,
Your comments are greatly valued. We look forward to helping you again in the future.

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