First Rate Movers Inc.

Moving & Storage
Ottawa ON K2P
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HomeStars
Moving & Storage
First Rate Movers Inc.
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94%

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Reviews by rating (past 12 months)

Reviews for First Rate Movers Inc.

Average customer rating:
9.7 10 (61 reviews)

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Smoled1078
Smoled1078
1 review Ottawa, ON
10/10

Amazing movers!!!!

Punctual, professional, super respectful and efficient movers! Took all of the stress out of moving day! Amazing!

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the compliments. We look forward to working with you again in the future.

Rp11yk
Rp11yk
0 reviews Ottawa, ON
10/10

Great service! Very efficient - highly recommend!

Jesse and Aaron were great! Very efficient and professional. Quality service and they were great to work with! Highly recommend this company as they made our moving experience at ease despite the bottle necks that we encountered!

Approximate cost of services:
$1,200.00
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Company Response

Thanks for the compliments. We are happy you were impressed with our service and hope to work with you again in the future.

Private User
Private User
Private User reviews Ottawa, ON
2/10

Not what I expected in full service move.

Owner needs to be more involved with the quote and movers.
Full service......is what I wanted but got something different for a whopping 16k.....for 1 day move.
15 min drive to other home.
Came back looking for money for a tip as well.
Move on, would not recommend to anyone.
Left me frustrated and dissatisfied.
In the end still had to pack a Van full of my belongs that we're left behind.

Approximate cost of services:
$16,000.00
1 of 1 people found this review helpful.
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Company Response

The only move we have done in the past several years that came anywhere close to $16,000 was this past May. Services were provided over 6 days, starting with a short-notice emergency clear-out of a garage workshop and moving those contents to our storage. This was followed by 3 days of packing over 200 boxes of household content. The 5th day involved a very large crew with multiple trucks to relocate the main content of the home and the items from our storage. Then we returned on Day 6 to provide unpacking services.
This was not a simple 1-day move as this person stated.

The owner of the company was in contact with this customer and the crew many times throughout the moving process and even visited the customer/crew in person on the first day.

As with all moving companies, we do not allow the crews to transport liquids, flammables, or perishables on the moving trucks. However, our packing contractor decided to use his own vehicle to transport liquids and flammables to help this customer and even moved an ATV that the customer did not include in the inventory of items to be moved.
The main part of the move on Day 5 was a very long moving day with the crew starting at 8:30am and finishing at 8pm. This included a 3.5 hour wait for the customer to obtain the keys to their new home.
Taking into consideration the key wait and additional time to pick-up items from our storage (not included in the original estimated move time), the crew completed the move in almost the exact time originally estimated. The only items left behind at the home were smaller miscellaneous/loose items that were not packed and couldn't just be thrown loose into the truck.

The crew did not come back looking for a tip. At the end of this very long day, the customer paid the bill and sent the crew on their way, with no tip, which is very unusual. Given that the move was being paid for by WSIB, it was conceivable that tipping the crew might have been overlooked. I would not usually mention it as it can be awkward, but given the circumstances, I decided to very politely remind the customer that the crew would typically receive a tip. The customer still chose not to tip, so our company tipped the crew for the hard day's work. Afterall, they were returning home to their families 3.5 hours late and missing dinner due to problems on the customer's end.

Our company went above and beyond to try to help this customer but they were still not satisfied. Every company ends up having to deal with unsatisfied customers at some point. We are lucky enough and our crews skilled enough to have only had a few of these out of roughly 15,000 customers and almost 20 years in business.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Great movers!

I've used First Rate movers twice now and both times were excellent! The process was very clear start to finish, everyone was great and helped answer all of my questions pre move. The movers are so lovely, really kind, and care a lot about doing a good job. I really love that they take apart and put back together large items like bed frames and desks for you. They also were really accommodating when I needed two stops on my move. Both of my moves with them have gone perfectly, and I'll definitely be using them again in the future!

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the awesome review. We are happy you were impressed with our service and look forward to assisting with your next move.

RICHARD in Ottawa
RICHARD in Ottawa
2 reviews Ottawa, ON
10/10

FULLY SATISTISFIED

I recentrly moved out of a 2-storey home to a condo. I retained the services of First Rate Movers based on recommendations on neighbourhood groups and I was entirely satisfied. The crew were professional, hard working and very polite. Their work showed good coordination with everyone knowing what they had to do. There were no incidents or accidents. I was entirely satisfied with this move and feel I got value for the money. I have no hesitation to recommend First Rate Movers.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the flattering review Richard. We look forward to working with you again in the future.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Perfect moving service

First Rate Movers did a fantastic job. No hassle, no surprises. They arrived on time and finished in the estimated time. They took care of all our stuff, especially our glass furniture. Not a single crack! I would not hesitate to hire them again in the future.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the compliments. It was our pleasure to assist with your move. We look forward to working with you again in the future.

Nariman in Ottawa
Nariman in Ottawa
3 reviews Ottawa, ON
10/10

Reliable and stress free move

I used "first rate movers" for my move once in 2010 and one more time recently, and I couldn't be more pleased with the service I received.
They contacted me after I filled out the form on their website and described the number of items in the move after, and provided me with an estimate. Based on the positive experience I had with them ten years ago, I knew they would do a fantastic job!
Moving day is often a very stressful day, and moving is often time-sensitive. It's really important to pick the right team for your job to avoid any surprises! Some take advantage of the client's situation and offer them cheap rates and then surprise them with higher costs when the day comes!
Their team team was professional and efficient and took great care of all my belongings. The move was completed on time and within the estimated budget.
This move was for my elderly parents, so I wanted to make sure I hired the right team, so they can have a stress-free and smooth move.
Their team made sure they were comfortable during the move, the even prepared a room for them with some basics so they can sit and be safe while the move is being done.
Communication was excellent, and all my questions were answered promptly. I highly recommend "first rate movers" to anyone looking for a stress-free moving experience.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for the glowing review Nariman. It was our pleasure to assist with your move and we are happy you were impressed with our service.

Private User
Private User
Private User reviews Toronto, ON
10/10

These movers are Amazing!

First Rate Movers are Rock Stars!!! The crew (Wes, Andrew, Jessie, Zack, Jake and Aaron) were professional, beyond efficient and extremely cohesive as a team. In under four hours, they loaded 25 years of our lives into two trucks, drove 93 kilometers and unloaded everything into our new home. They took extreme care to wrap every single piece of furniture with moving blankets and disassembled and re-assembled our gym equipment. Their teamwork is so well established that they hardly had to speak about what needed to be done, everyone just started working. They were also very pleasant to deal with and handled the move with humor and grace. I should also mention that Matt coordinated the details of the move with me and was informative and attentive. I knew exactly what was going to be required to do our move and how much is was going to cost. Thank you First Rate Movers for making our transition such a pleasant experience.

Approximate cost of services:
$6,011.00
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Company Response

Thanks for the flattering review. It was our pleasure to assist with your move and we are happy you were impressed with the service we provided. We look forward to leaving the same impression on any friends or family that you might refer our way. All the best in your new home.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Reasonable and reliable

I needed to move four heavy pieces of furniture around my home, up and down flights of stairs. I contacted a few moving companies. Some did not even respond (I guess the job was too small) and others quoted what seemed like a ridiculous price. Matt at First Rate Movers answered my call, explained my options, and quoted a reasonable price. The movers he sent arrived on time, moved the items efficiently, and avoided all the walls even in the steep narrow stairwell from the basement to the main floor. If I ever need movers again, or know someone who does, First Rate Movers is getting the call.

Approximate cost of services:
$500.00
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Company Response

Thanks for the great review. I am happy we were able to help and look forward to working with you again in the future.

Bkelly
Bkelly
0 reviews Ottawa, ON
10/10

Moving

Hired to help move large furniture items and was pleasantly surprised with how amazing and efficiently they worked. The two gentlemen that helped with my move were very helpful and friendly. Will definitely be using their services for any future moves!

Approximate cost of services:
$800.00
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Company Response

Thanks for the compliments Bridgette. We look forward to assisting you with your next move.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Rate Movers Inc.

Ottawa movers moving Ottawa since 2003. We are respected as one of the best moving companies in Ottawa due to our professionalism, attention to detail, concern for customers’ belongings and property, and ability to do the job right. Uniformed First Rate Movers arrive on time, alert, properly equipped and ready ...
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