Pacesetter Homes

Builders
Edmonton AB T6N 0B2
Write a Review
Write a Review

Recommended Professionals

97%(39 reviews)
98%(12 reviews)
97%(39 reviews)
98%(12 reviews)
HomeStars
Builders
Pacesetter Homes
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

63%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Pacesetter Homes

Average customer rating:
6.1 10 (311 reviews)

Sort by

locobusta in Edmonton
locobusta in Edmonton
1 review Edmonton, AB
10/10

Our First Home

Pacesetter has made purchasing our first home painless and the more people I talk to, I know we are in awesome hands. Many of my friends own Pacesetter Homes and love them.

Approximate cost of services:
$415,000.00
Was this review helpful?
Company Response

Hi locobusta,

You are absolutely in good hands with us here at Pacesetter! You are more than welcome to reach out to us or your sales team at any time; helping first time home buyers navigate the process is something we take great pride in. Best wishes to you in your new home.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Pace Setter Home Purchase

I love my new Pacesetter home! Sony was a fantastic sales guy! Always available and took the time to show me several properties before I ended up purchasing a showhome. Couldn't be happier with this decision. Highly recomend!!

Approximate cost of services:
$405,000.00
Was this review helpful?
Company Response

Hi Private User,

I'm so happy to hear that you've had such an enjoyable home buying experience with Sunny! He truly puts every ounce of effort into every communication he has with his clients. Wishing you many happy years in your new home.

Kirstenmclaren in Edmonton
Kirstenmclaren in Edmonton
1 review Edmonton, AB
6/10

Home

The process of buying wasn’t the greatest with them but once everything was done I am happy. The final inspection and walkthru was great. They were informative on how everything works in the house. I love my kitchen especially, it is really well done and I love the finishes.

Approximate cost of services:
$300,000.00
Was this review helpful?
Company Response

Hi Kirsten,

I'm glad to hear that you are pleased with your home, as well as with the final walk through experience. With that said, i'd love to hear more about your buying process. Our goal is to ensure that all of our clients feel informed and supported throughout every stage of the process. If you feel there is an area in which we can improve, please feel free to share this feedback with us at pacesettersales@qualico.com. Thank you.

Private User
Private User
Private User reviews Edmonton, AB
10/10

New home

Bought my brand new home from Pacesetter. It was designed from scratch and I made all the decisions for the interior from their many selections available. They informed me about their various stages till my house was ready in a reasonable time and it's been a great journey. Quite happy with my brand new home.

Approximate cost of services:
$360,000.00
Was this review helpful?
Company Response

Hi Private User,

I can only imagine how beautiful your home must be now that you've been able to add your personal touch to every bit of the design process. I hope that your home is uniquely you, and that it is every bit as wonderful as you had dreamt it to be.

Monika C. in Edmonton
Monika C. in Edmonton
1 review Edmonton, AB
10/10

Pacesetter in Summerside, Edmonton

So far we have been very happy with Pacesetter. Especially with our area manager Diane Sasseville. She has been such a pleasure to work with and is always there to answer all of our questions. We could not be happier! Now I am looking forward to see our house when it is done!

Approximate cost of services:
$580,000.00
Was this review helpful?
Company Response

Hi Monika,

Congratulations on the purchase of your new home! You've made some exceptional decisions in relation to the location you've selected as well as in the Area Manager you've chosen to share your home buying journey with. Diane is truly a remarkable team member that displays nothing but the highest gratitude for each and every one of her clients. Best of luck with the move!

Tae in Edmonton
Tae in Edmonton
1 review Edmonton, AB
0/10

The worst experience ever in my life

I have had a contract with reid built homes on Feb.2017
Unfortunately that builder went bankruptcy and I knew it on Sept. 2017 and the pacesetter took these cases over from Reidbuilt homes so I made a contract with pacesetter without my .deposit because my deposit was gone with The Reidbuilt homes and pacesetter gave me word to get my house done by July and got delayed to October.
Now they said I have to wait to next Mar. 2019.
However I have visited to showhome and asked them when my house starts building but I was told they don't even have building permit.
In the mean time, I've received my deposit back from the Alberta home warranty and they asked me my deposit back to facesetter even though I made contract without deposit first time, but I gave it to pacesetter without any complain and blame at that time.

I have been frustrating and disappointing too much and I thought what kind of company treats customer so horribly so is there anyone who is on high position in pacesetter to give me right answer or there is no one... cancel my contract and give my deposit back... because I can't believe in pacesetter anymore so I will leave my job NO.#6214P but I don't know How long you take a time to check this case or you don't check...

I am still mad of it so please don't make me wait longer or if you guys can't keep your word then let me go cause I'm sick of waiting and let me get out of the worst company.

who is waiting for their new house over 2 years and the designQ center has a bad customer service too.
I would like to tell the other clients or customers " have a very good time with pacesetter", but I never recommend to my friends and anyone I knew.
One thing, west selling manager is trying to treat people good.

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Hi Tae,

The concerns you have noted in this review have now been discussed with both your Area Manager as well as upper management here at Pacesetter. While it sounds as though there is a great deal of confusion surrounding the situation, we do have to apologize for the frustration this has caused you.

We recognize that during the transition between cancelling your Reid contract and writing your new Pacesetter contract, we have experienced some unavoidable delays in receivership. With that being said, we are unable to begin the build on a new home without first securing a deposit on the home.

We would like to take the time to set up a meeting between yourself and our management team to help further clarify the details of your file, as well as communicating what you can expect going forward. Your Area Manager will be reaching out to you immediately to set up this meeting.

Your happiness as a homeowner is absolutely our top priority. We look forward to speaking with you further on the matter.

Thank you.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Product

They were very helpful to us looking for the best house that we want, we’ve been working with this guy “Dev” (from Pacesetter) for almost 2months just to show us different design, layout, community locations, price range and deals just to satisfy our needs, and one thing I like with this guy is, so approachable and he will answers your call anytime of the day if u need something... thank Dev Gaurav...

Bien
Henley Heights Secord

Approximate cost of services:
$445,000.00
Was this review helpful?
Company Response

Hi There,

You've certainly chosen one of the hardest working members of our Pacesetter family to team up with! Dev is well known for working long hours so that he never misses an opportunity to provide the support that each and every client deserves. Wishing you all the best in the remainder of your home buying journey.

EleanorS39 in Edmonton
EleanorS39 in Edmonton
1 review Edmonton, AB
10/10

Pacesetter Home

In choosing a builder for our home in HawksRidge, Justin B from Forest Ridge provided exceptional service from the time of our first meeting right through and up to the Possession of our home . Any questions or concerns we had through the building and purchasing process Justin B was very responsive and was able to provide us with the information we needed. He was very pleasant, genuine and enjoyable to work with . Justin was professional as well as personable and made building our home a positive experience . He followed through and always took the time to support and address our inquiries and concerns . We wouldn’t hesitate to recommend Justin to anyone , including our friends .

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Eleanor,

Thank you so much for your sharing your experience with Justin. He truly does offer the highest level of care to each of his clients, offering an outstanding level of support throughout every stage of the home buying journey. I'm so pleased to hear that you've enjoyed the process!

MrRoots in Edmonton
MrRoots in Edmonton
1 review Edmonton, AB
10/10

Great Experience

When my wife and I were looking for a house we toured many show homes and visited many builders. Location was a big factor in choosing our house, but the overall experience with Pacesetter at the show home was the deciding factor in going with them. In fact, it wasn’t even close. Once we signed the paper work and began the process of choosing the details of our house we were more than thrilled with the experience.

Approximate cost of services:
$400,000.00
Was this review helpful?
Company Response

Thank you so much for taking the time to leave this review! The fact you and your wife toured numerous show homes and builders before deciding on Pacesetter is the ultimate compliment (and such a testament to our amazing sales staff). Wishing your family many years of happiness in your new home and thank you for choosing to build with us!

Ryan in Edmonton
Ryan in Edmonton
1 review Edmonton, AB
10/10

New Home in Graydon Hill

From start to finish Pacesetter was awesome David and Victoria in sales were amazing to deal with. They were both very knowledgeable and made purchasing a new home extremely easy. Pacesetter's standards for finishing are of exceptional quality and upgrades were affordable and in both cases offered a wide variety of options. We are very satisfied with the construction of our home and the finishing work. Darin our site forman was also a pleasure to work with, going above and beyond to answer any questions and deal with any concerns that arose. Over-all I highly recommend Pacesetter as a builder!

Approximate cost of services:
$380,000.00
Was this review helpful?
Company Response

This is fantastic! Thank you so much for taking time to share your experience. I'm totally not surprised to hear that you had a great experience working with David and Victoria - they are rare gems when it comes to their knowledge and how they treat people (regardless of whether someone is a home buyer). Big congrats on your new home and thank you so much!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pacesetter Homes

Pacesetter Homes Edmonton
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Builders pros in Edmonton?