Gentry Roofing & Flat Roofing

Roofing
Oshawa ON L1H
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Roofing
Gentry Roofing & Flat Roofing
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84%

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Reviews by rating (past 12 months)

Reviews for Gentry Roofing & Flat Roofing

Average customer rating:
9 10 (85 reviews)

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Rickard's in Whitby in Whitby
Rickard's in Whitby in Whitby
1 review Whitby, ON
10/10

Residential Roof - Life time Warranty shingles

I called and received several quotes from many different roofing companies. Mike Peters was very knowledgeable and always responded to my questions in a timely manner and returned my numerous calls. His crew did a great job with install and being aware of my small children around. Clean up was great didn't find a single nail.
I asked him point blank about previous bad reviews and he was very up front and honest. My father having been a roofer for 25 years made me very aware of what to look for in a product and a crew. Mike made sure he came by before the end of the job to be sure I was satisfied with everything. Roof was installed last year and there were no issues over the winter.
I would recommend Mike and Gentry Roofing.

Approximate cost of services:
$6,000.00
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Company Response

Thank you Rickards for the nice review and we hope all has been well.

Zen Zaroda from Toronto
Zen Zaroda from Toronto
1 review Toronto, ON
0/10

Roofing contract

I had Gentry install my roof 5 years ago and was satisfied with the service. A recent wind tore off a shingle, I have been trying to get in touch with them to repair the damages as the shingles are under warranty. Their follow up service is lack lustre at best. Numerous emails and voicemail messages have gone un-answered. On this basis, I would not recommend them.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Sorry if I was notified I would have taken care of it. We will have to do a better job letting me know so I can take care of it. Thanks Mike

Ron Murphy from Ajax
Ron Murphy from Ajax
1 review Ajax, ON
8/10

Roof reshingled

About 4 years ago we had our roof re-shingled with Gentry Roofing. With the most recent windstorm about a week and a half ago, a large section of shingle was ripped off. Both my wife and I have been trying to get in touch with them daily ever since. We have left over 10 messages and at least 3 email with absolutely no response. We finally received a call from Mike Peters who promptly took care of the whole thing. Within a day or two, he came out and repaired our roof. Thank you Mike!

Review has 1 previous version
Approximate cost of services:
$8,000.00
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Company Response

Thanks for the good word Ron. If anything else comes up call me and I will take care of it. Mike

Brenda in OSHAWA
Brenda in OSHAWA
1 review OSHAWA, ON
0/10

ROOFING

I'm warning you all not to go with Gentry. The workers were rude and opinionated. My roof still leaks. I had to go with another company to fix the problem cuz no one at Gentry would get back to me.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Sorry Brenda I was not aware of your issue.

V M Cooper in Toronto
V M Cooper in Toronto
3 reviews Toronto, ON
0/10

re-roofing

My roof was done in early May. The work was not quite completed due to a thunderstorm. I made the mistake of paying on the promise they would be right back. Since then I have called and emailed and have been ignored. Further I have never received my shingles guarantee. Their poor customer service turned a satisfied to a very unhappy customer.

Approximate cost of services:
$5,000.00
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Company Response

Not sure What was not completed. I do apologize if something didnt get finished and you didn't get your IKO Warranty paperwork and if you still want it let us know and we can still get it for you. Please contact us to discuss. Glad to hear the roof workmanship is good and again apologize for any issues.

Builder23
Builder23
2 reviews Whitby, ON
0/10

Roof

Very bad experience! I don't reccomend this roofer to anyone!
Please don't make the same mistake I made don't hire this company trust me on that one!This is all I can say...

Approximate cost of services:
$4,400.00
2 of 2 people found this review helpful.
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Company Response

I'm sorry for your experience. Not sure what the problem was but sorry again

TAG
TAG
7 reviews Whitby, ON

First Review

6/10

New Roof including ice and water sheild venting and eavtroughs

Hired April 2007 and paid in full for a new roof to repair leaking on newly purchased older home. Water coming in windows, down walls, through ceilings and we assured that increasing the water sheild and replacing roof, and enlarging downspouts etc. would solve so we did all. The winter and freezing proved Darren(owner)wrong and even the staff(Darren never attended) sent to shovel off our roof said it needed to be fixed. I have since taken this up with consumer affairs for our Consumer protection act rights to be enforced...failing this i have to re-pair and seek legal action. NOVEMBER 17th 2008 we had a leak in another area on Saturday and emailed them and today they actually showed up to fix this today and the gentleman was pleasant and truly hoped to satisfy me and resolve the problem. We are hopeful that it as well as the other is resolved at this point but if not we are hopeful that their approach to service has changed...time will tell but i thought you should know.

March 16, 2009: This company has since made good on warranty issues this winter...i have adjusted the rating in appreciation for the fact and like to say thanks for them doing it.

Approximate cost of services:
$9,500.00
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Company Response

I appreciate you adjusting the rating. if there are any other issues please call and I will take care of it. Thanks Mike

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gentry Roofing & Flat Roofing

Gentry Roofing & Flat Roofing has been in the industrial commercial and residential flat roofing industry for 25 years and has laid millions of sq feet. Gentry will look at the largest factories as well as the smallest residential roof. We offer a free estimate with competitive pricing and sometimes ...
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