Don was extremely helpful, knowledgeable, and friendly. It took almost no time to diagnose the problem (broken cable) - for which other companies charge a pretty penny. Then he proceeded to promptly, efficiently and expertly fix the door. Honestly, I am SO glad I somehow got his contact information as I much, much, much preferred having the 'little guy' benefit from my business as opposed to a large business with fancy phone systems and bells and whistles. Don did an excellent job, was very professional and entertained my toddler for the hour it took to complete the job. I certainly hope he's still doing this work next time I need a job done but I have this feeling he did such a good job that I won't need it looked at any time soon. Thanks Don!
UPDATE: Called Don for another job and was thrilled that he was available on short notice. Don is such a kind individual and so quick and efficient in getting the job done. I'll continue to call him when I need him, hands down!