- Approximate cost of services:
- $440,000.00
- Company Response
Hello,
We are very sorry about this situation. We do apply restocking fees 30 days after material has been picked up as stated on the invoice. This is a restocking fee that is applied through our suppliers, we follow what our suppliers charge for returned closed boxes.
We did look into your order and have noticed that you purchased and picked up the product months ago, on the invoice provided to you is our terms and conditions which states the terms that I have stated above. You are well past the 30 day window of full returns.
50% is very high as our restocking fee is 30%. So we would love to resolve this for you as soon as possible. If you could please contact us right away at service@flooringliquidators.ca, we would be happy to resolve this issue for you and see what we can do.
Thank you,
Service Manager
Yousef Almane