These guys were pretty quick to respond to my request to replace or repair my toilet and their pricing was pretty competitive but I had to follow up with them a few times.
The main guy Serhiy was getting annoyed at all my questions and requests (not sure if this is a Ukranian, Russian or Eastern European thing). But I talked to other plumbers of a similar background and no one gave me a hard time like him.
He told me things like:
"You can find somebody to do free job for you... we have expenses", "Don't take this job too serious...it's just simple toilet not Airplane"
"Please don't make me feel too busy..this is small plumbing service"
"I feel like I'm doing full house renovation"
"If you don't want to pay, please find another company. Our company is not the cheapest"
I get that it's a simple toilet repair, but you should treat every service as the most important service...especially if you want repeat customers. It does not matter how cheap your prices are and how good you are at your craft. Not being friendly and courteous is a big no-no to me.
In the end, one of his plumbers found the crack in my toilet and charged me accordingly to asses the problem. He even corrected the flushing on the upstairs toilet...however it still makes the water filling sound.
Another issue I had was that they wanted to charge me again (double) to have the new toilet installed. I don't think this is fair (even his plumber said he should charge less). If I got them to take out the toilet and i paid in full, they should be able to quickly put in another toilet and even not charge or charge me considerably less. Oh well. I guess that is their policy.
