Mint Roofing Ltd.

Roofing
Whitby ON L1M 1K5
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Roofing
Mint Roofing Ltd.
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Reviews by rating (past 12 months)

Reviews for Mint Roofing Ltd.

Average customer rating:
9.9 10 (76 reviews)

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CP i.
CP i.
1 review Whitby, ON
10/10

Roofing

Prompt. Friendly and absolutely fantastic work from start to finish. Absolutely no BS just great work. Thank you Mint

Approximate cost of services:
$8,500.00
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Company Response

Thank you for the roof.
We loved working on your home and hope you enjoy the new roof!!!

Chris Knott

jen
jen
1 review Whitby, ON
10/10

New roof

Amazing - professional- quality work - completely satisfied with their service and would highly reccomend if you want the job done right.

Approximate cost of services:
$7,000.00
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Company Response

Jen

Thank you so much for the review!!
So happy that you're pleased with the installation and hope you enjoy the new home and roof!!!

Chris Knott

KLS in
KLS in
3 reviews Whitby, ON
2/10

Cannot be trusted

We hired Mint Roofing to replace our roof, sliding patio door and fix our siding which was causing a window leak. Chris is an extremely likeable guy who walked us through the process and gave us confidence to move ahead with his company.

They actually did a great job on our roof. The installers were friendly, everything was tidy, and the finished product looks great. The tarps they put over the garden singed a lot of the plants, but perhaps that is unavoidable. Wish I had only hired them to do the roof.

Chris installed the sliding door himself. I came out to look at it when he was almost done and was disappointed to see the doors were almost 2” out of square when halfway opened. Chris became defensive and said all the corners of the door frame were square so there couldn’t be a problem. When I insisted there obviously was a problem, Chris blamed the design of the new door (which he recommended and supplied) then blamed my house for being built improperly. Seemed like he really wanted me to give in and just accept it, and became increasingly angry when I wouldn’t. I couldn’t...it looked awful. Eventually he removed and reinstalled the door. Door straight this time but it’s really difficult to lock it. Disappointing.

They ‘repaired’ our window leak the same day. Verbal and written agreement was to “inspect and repair siding” and “identify and address leak”. It came with a written one year guarantee. Next time it rained the window still leaked. I contacted Chris and he said he could come to try to fix it but would charge me to do so. I countered that he guaranteed he would fix it and chris replied that they fixed the area they were working on and the leak must be coming from somewhere else so it’s not covered by his guarantee. He didn’t even come back to look at their repair, so how could he know this? And the whole point of me hiring him to do this was to find and fix the leak. Obviously they did neither. Anyway, he’s sticking to his story, so it appears there’s nothing I can do but hire someone else to fix it properly.

There’s lots of good reviews for Mint Roofing. But I would suggest caution. In our experience, if there is a problem Mint Roofing does not stand behind their work.

Approximate cost of services:
$12,000.00
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Company Response

Ken

It is very disheartening to see a negative review especially when I have personally contacted you numerous times to try and remedy this situation.

We absolutely stand behind our work and warranty any issues, regretfully we cannot offer free services to clients or warrant work we did not perform, even though you threatened if we didn't you would post a negative review.

In regards to the door, it was installed in the same position of your previous one and level, it was not adjusted hence the doors were not perfectly plumb yet you requested that we reset the entire installation once it had been installed.
Although not an easy task I complied and restarted the installation to set it back the 1".
The builder regretfully did not level the walls or sills which presented some challenges but the door was reset as per your request at no additional charge to ensure you were satisfied.
The lock can be adjusted as previously mentioned and we would gladly do this for you if your having difficulty locking.

In regards to the siding and window leak.
You indicated that previous contractors attempted to remedy this situation to no avail and that you installed plastic over an exterior window to stop water leaking.
I offered our services and clearly advised that we could not provide a cost until we were underway as the problem could be in several areas.

The contract to perform this work was under a time and material basis and an allocation was assigned with the agreement that if the work was performed under this time you would be credited and if over you would be charged.
We did attend, removed siding in the area you advised, replaced rotten sheathing and installed membrane on the one window that was leaking.
The service costs ran OVER the allocation but we did not charge you more as an act of goodwill.
Regretfully water is now infiltrating from another location, NOT repaired by us, and another floor up around a completely different window.
I advised that we would gladly return to inspect and continue the repair however as this leak is in different location we would return to the previous agreement and charge time and material costs to continue the repair.

You immediately requested a full refund be provided which as discussed could not offered as we did provide a service as per our agreement and the siding is leaking in a different location than which you asked us to repair.

We work very hard to satisfy our customers needs and apologize that you feel unhappy with our services.

Tooth fairy  in Hamilton
Tooth fairy in Hamilton
1 review Hamilton, ON
10/10

Outstanding

Outstanding job. Havent done a roof in a while, so was somewhat apprehensive. Hired Mint Roofing on a referral. Top shelf!! Whole crew traveled quite a way and showed up on time including foreman. Very polite. 1100 sq ft bungalow and detached garage stripped and shingled in a day. Laid them straight as an arrow. They swept and magnetized (to ensure no old nails left behind) driveway, decks and yard.) Very impressed. Highly recommend.

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to review our services.
We're thrilled that you like the new roof and happy to hear that we met your expectations.
Chris Knott

Sonia in Whitby
Sonia in Whitby
1 review Whitby, ON
10/10

Full roof replacement in Oshawa - Outstanding professionalism

I had 3 different contractors provide a quote for my roof replacement. I selected Mint Roofing primarily because of Chris' professionalism (my neighbor also commented on how he has never seen such a high level of professionalism from a roofing company). Chris' was thorough in walking me through the entire process and steps they take to protect your property. The crew that came on site was professional, respectful and approachable. I did call Chris for a couple of items and his crew was back in 2 days to make the corrections and ensure I was satisfied. Extremely pleased with the entire process from beginning to end.
Thanks Chris and team!
Sonia

Approximate cost of services:
$7,000.00
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Company Response

Sonia
You were an absolute pleasure to work for, thank you for taking the time to review our company.
Customer satisfaction is our top priority and we're very pleased to hear that we exceeded your expectations.
Chris Knott

Private User
Private User
Private User reviews Whitby, ON
10/10

Mint Roofing a safe choice

We interviewed over 10 local companies about doing our roof. Mint Roofing Ltd. was, by far, the most accommodating and honest company. Not only did the owner of the company meet with us a number of times prior to us selecting his company for the job, he stopped by frequently once we did sign with him to check in on the job and our level of satisfaction. He willingly gave us a lot of his time to relay his extensive knowledge in the field onto us and answer our questions about the products he uses and the warantee. He was even very patient and helpful in helping us select the right colour for our home and we couldn't be happier with our choice. He provided us a quality job, using excellent quality products and surpassed our expectations, at a fair price. We felt 100% covered using Mint Roofing and would use them again in a heart beat.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the kind review.
It was our pleasure working working on your home and I'm thrilled that you're happy with our workmanship and new curb appeal.

Chris Knott

Natalie
Natalie
3 reviews Vaughan, ON
10/10

Great Job

They arrived in the morning and finished the job the next day with amazing quality! We're so happy with their service and professionalism. The work crew was great, they were all polite, and worked non-stop. We are very satisfied with the entire job. I can certainly recommend Mint roofing to everyone .

Approximate cost of services:
$9,000.00
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Company Response

Natalie

Thank you for taking the time to review your experience.
You were an absolute pleasure to work with and we hope you enjoy your new roof.

Many thanks
Chris Knott

jackierudo
jackierudo
2 reviews Pickering, ON
10/10

Roof

Had a hole in my roof and when it rained it was through my window frame

Approximate cost of services:
$3,051.00
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Company Response

Jackie

Thanks for the review.
I'm glad we were able to help and get this problem resolved for you.

Chris Knott

tschuck
tschuck
1 review Whitby, ON
9/10

Roofing and aluminum work

Good work.
Professional
On time
Cleaned up very well each day.
Seemed pretty competent
Made sure the job was done correctly

Approximate cost of services:
$30,000.00
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Company Response

Thank you for taking the time to review your experience.
I'm pleased that you're satisfied with our work and we're looking forward to working for you again this Spring when you're ready for us to roof your custom built pool house.

Many thanks

Chris Knott

KB
KB
4 reviews Richmond Hill, ON
10/10

Thrilled with Mint Roofing

We contacted two roofing companies to quote on our roof. The first company did not even take the time to visit our home with samples and to discuss the project, they just sent a quote.

Krista at Mint Roofing Limited came to our house, measured, inspected the roof, discussed our options for shingles, showed us samples, showed us the underlayment as well as ice and water shield. She also informed us about how they would be changing venting and flashing with new correctly sized/type vents.

I told Krista that I had gotten one other quote and when she finished with our quote, I showed the other higher priced quote to her to be sure that I was comparing fairly. Krista's quote was lower for the same roofing work but her quote also included caulking some leaks in the eavestroughs.

We agreed right away to go with Mint Roofing because of the time that Krista took with us to explain what would be done and because, Mint Roofing was going to do a complete and thorough job, unlike many neighbors have had done. Price was not the deciding factor for us, we wanted our roof done properly.

When David and his crew came to replace the shingles, they were amazing also. They tarped all around the house to catch debris while removing all of the old shingles. They even put up boards to protect our doors and windows. They all wore safety harnesses which is a huge relief because we wanted a safe job site also. At the end of the first day, they cleaned up all the debris, swept up and even used a magnetic broom to make sure there were no nails around the property. At the end of the second day, when the job was completed, they cleaned up and even used a leaf blower to make sure any debris was removed. When David and his crew left our house, it looked as though nobody had even been there, only we now have a beautiful new roof.

Throughout the two days, David answered any questions we had and he pointed out differences in the way that our roofing was being installed versus other roofs in the area. We could clearly see the differences.

The GAF Timberline HD shingles used are beautiful. You can see the difference between our shingles and those of our neighbors. Ours look much thicker and there is a great deal more detail on the shingles. The Pewter colour is a perfect compliment to our home. Our roof was completely covered in underlayment with ice and water shield which most homes in our area do not have.

We have no doubt that these shingles will last for many decades to come.

We would not hesitate to use Mint Roofing for any future needs we have and we will highly recommend them to absolutely everyone.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

KB

Thank you very much for taking the time to write such a wonderful review.
I'm thrilled to hear that we exceeded your expectations and hope you enjoy the new roof for decades to come.
We look forward to serving your friends and family in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mint Roofing Ltd.

Mint Roofing Ltd. is a professional roofing contractor that serves residential and commercial property owners in Durham and York Regions. Our firm is fully licensed, certified and insured. We carry over $ 5 million of liability coverage which provides our clients and contractors peace of mind and protection. Our team ...
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