Good communication and great job.
- Approximate cost of services:
- $150.00
- Company Response
It was our pleasure! We aim to go above and beyond with each and every clean, and we're super glad we were able to accommodate you. Thanks for the kind words!
Good communication and great job.
It was our pleasure! We aim to go above and beyond with each and every clean, and we're super glad we were able to accommodate you. Thanks for the kind words!
It warms our hearts to see you say that :) The ladies will really appreciate the feedback! Thank you so much
Hi Omri, we thoroughly enjoyed working with you and look forward to visiting again. Thank you!
Hi Shirley, we are thrilled you were happy with the service! Thank you for the kind review.
Hi there, thanks for trying our service and for your feedback. Again I'm sorry you had a bad experience. As I explained on the phone the next day, we state on our online booking form and in our booking emails that we reserve the right to change the price of the clean, if upon arrival it is clear that we are unable to complete the work in the allotted time we have estimated for your clean. This is to ensure we have enough time to clean the home so you will be happy with the result. The additional window cleaning you requested also contributed to the extra time we allocated.
While your independent cleaner may perform a satisfactory surface cleaning in 4 hours for your 5 bedroom 5 bathroom home, it was clear to us that a proper cleaning to our standard had not been done in awhile, and it would have been impossible to do a quality cleaning in the original time we had allocated. The size of the home, pets & children, age, and frequency of previous cleaning will all contribute to the time required, which is why we called you to change the flat rate to hourly.
Our staff should have mentioned that we could have simply prioritized the work based on the time original time allocated, instead of having you feel you needed to buy extra time. They should have let you know about this option, and we accepted responsibility for that mistake and refunded you $75 for the error. However had we not reserved additional time we would have not been able to complete the cleaning to yours and our satisfaction.
All the best,
Mike
Thank you for the awesome feedback. I'm thrilled that you are happy with our service. Have a good day!
Thank you for taking the time to write these kind words. We look forward to seeing you again!
We appreciate you trying our service we are super glad it went perfectly! Hope to see you again soon.
Paul it was a complete joy to work with you and we're thrilled you were happy with the service. Reviews like this motivate us to continue doing great work and our entire staff really really appreciates it. Thank you and all the best. -Mike
We are super happy you liked our service and thrilled we could contribute to the successful sale of your home. Thanks again and home to see you soon!