Better Care Appliance Repair

Alex quickly identified and fixed the problem, replacing the door lock sensor got the machine working again. He was punctual and professional.

My only concern would be the labour rate charge the company has.
It was $100 to have them come, that money goes towards any work done
Approx. $60 part
Approx 1 hour from arrival to departure
Total cost of job $346.41

It seemed finding a company to repair our 9 yr old Asko washer would be a real crapshoot. Lots of promises made by the companies I'd called but no one inspired confidence.

Called Better Care and spoke with a friendly, real live person. I'd called 5 other companies and got a voicemail/message tree/hold message. Cheryl explained how they worked - pricing, response, technician qualifications - the fee structure and response made sense.

Made an appt for this morning for a time from 9:00 to noon. Her tech called at 9:05 and we set a 9:30 appt. Alex was friendly and above all knowledgeable. I outlined what the washer did and he LISTENED. He then spent 20 minutes working with the machine to diagnose the issue and how to fix. He sourced the part and left to pick it up. He returned an hour later, replaced the worn part, tested the fix and the washer worked well.

Very impressed with the professionalism and customer service of both Cheryl and the tech, Alex. Friendly, prompt and did not mess about.

When my wife is happy that this potentially long and expensive job was completed quickly at a reasonable cost, then I am happy. I'll certainly call these guys again if any of our other appliances fail.

As an aside, I'm a property manager in my day job. We deal with contractors and customer service for a living, 7 days a week. In my opinion this company is customer-centric and agile enough to get the job done right in the least amount of time. Nicely done!

Beni was courteous and informative.
He was helpful in helping us make a decision on the future washing needs.
He is a significant asset to the company and should be enabled.

Don was very professional. He was honest and worked in a timely fashion. He fixed my fridge and I couldnt be happier! He cleaned up around him and was always smiling!

Thank you!

Your technician was friendly and explained what was wrong very clearly.
Treat him well he will help your company grow

I called and told reception he was excellent

Marie O’Neill

The repair of my washing machine was done quickly and efficiently. Beni went out of his way to pick up the broken part and replaced it within 24 hours. I will recommend his services to all my friends

Booked appt got me in asap due to water leakage.
Ben the Tech did a thorough investigation to support what to due about my washer.
Looked for parts got back to me in a hour.
I would use Best Care for all my appliances going forward.

My 5 year old Samsung front load washer sometimes had burning smell after spin circle. Alex replied quickly, he was so experienced that he point out the problem right away and told me it would cost a lot to fix and suggest buying a new one till the problem getting worse. I really appreciate his expertise and honesty. He also patiently answered my questions about washers and gave me good advice. I will definitely go to him whenever my appliances have any issue in the future.

Simple fix, technician was very good explaining problem and said was easy fix when we thought it was going to be very expensive

Service technician arrived on time, did great work, took care of both the dryer and the rest of the home, and provided me with great advice on preventative maintanence.