Mr Radon

Our home had a high level of radon (around an average of 950 Bq/m3), so we contacted Mr. Radon for a quote for their mitigation services. They provided a reasonable quote, explained what would be involved and arranged a date for the following week for their staff to come. Both Andrew and Hal, who came to install the system, were friendly, professional and courteous. We really appreciated that throughout the process, they explained what they were planning to do and made sure we were ok with the placement of the system before proceeding. They were meticulous with their work and when they finished, left the area in a clean state. We continue to monitor our home with a digital radon detector and the readings have been an average of 5 Bq/m3, well below Health Canada's guideline of 200 Bq/m3. We're very happy with our experience with Mr. Radon and would not hesitate to recommend their services.

We had extremely high levels of radon gas in our cottage. Mr. Radon quoted us a fixed price to mitigate the problem. Two of their employees, Andrew and Hal, came out to the cottage and worked all day. They were friendly, knowledgeable and kept everything very clean. After they left, we ran some re-testing and found that the first approach was not successful. True to their word, the company sent them both back. They worked a very long and full further day and installed more equipment, without charging us a penny more. They honoured their guarantee that they would fix the problem for the original amount quoted. After the second day of work and the further installation, the system now works very well and our levels are within the acceptable Health Canada norms. We were very impressed by their professionalism and integrity.

Two words: professional and friendly

Here is why:
- showed up on time
- explained everything as the went
- looked for approval on placement of system
- friendly and considerate
- system works exactly as described - I have a radon detector; levels are completely acceptable after system installed
- cleaned up after completed - I think the areas they worked in are cleaner then when they started ;-)

It is an absolute pleasure to write a review for Mr. Radon, not that the company asked us to. We were so pleased with their work that we asked what sites we could review them on.

We called 3 companies for quotes but after the phone calls it was really clear that Mr. Radon was the best choice. The administrative staff on the phone were always very friendly and patient with all of our questions and requests. Hearing the answers to our questions demonstrated that they really know what they are doing, and made it easy to decide to go with them.

Then a two person crew came out to do the “communication test” and install the system. They were so careful about covering our basement carpet, and their clean up was impeccable. When they did the communication test they were honest about not seeing numbers that they hoped to see and explained about our clay soil, positioning issues, etc. They answered our many many questions without any irritation or attempts to rush us (which is rare among contractors – we have done many renovations from sump pumps to heating systems to kitchen and bathroom). They also acknowledged the additional complications of our set-up as we sleep in the basement, and basements are where the radon system needs to be. They worked with us on a solution that would allow us to not have too much noise from the vacuum while also having a strong enough vacuum to get good results with clay under our foundation. They did their estimate on the “higher” side so that there would not be unpleasant surprises and then were able to reduce costs once they saw that we had sealed much of the basement ourselves. They clearly pride themselves on quality work, checking that everything is level, showing us the test results as the work is in progress, and communicating with such conscientiousness.

Given that we sleep in the basement with two young children, we cannot thank them enough for helping improve the health of all of us for the long term. Thank you Mr. Radon.