Residential surveillance cameras supply and installataion
- Approximate cost of services:
- $1,600.00
- Company Response
Thank you for the kind review - enjoy the cameras !
Residential surveillance cameras supply and installataion
Thank you for the kind review - enjoy the cameras !
Thank you for the review ! Hope you get some footage of that raccoon that hung out with us while we installed! Enjoy the cameras.
Thank you for the review ! It was a pleasure. Hope you enjoy the 4MP IP dome cameras. The digital zoom looked great ensuring no detail on the property was missed.
Home Camera Installation - Victor is the best!!
Thank you for the kind review ! It was a pleasure working with you and your family. Hope you enjoy the 4MP cameras and HIKVISION network video recorder.
Thank you for the review. Enjoy the new IP cameras in we installed. As you mentioned, there is a dramatic jump in resolution with the new cameras compared to the 1080p system we replaced.
Thank you for the review! I was very pleased with how much coverage we got with the 4MP resolution. Enjoy the system!
External home security camera installation
Thank you for the kind review Leonard! It was a bit of a tricky installation but I'm very happy with the 8 camera Hikvison system we installed for you.
Thank you for the review ! Enjoy the 4K dome camera.
Security camera maintenance and softwarede-bugging of associated software
Thank you for the review. Hope you enjoy remotely accessing your cameras on your smartphones.
Hi Jason,
I have reviewed the communications between yourself and our employees including our sales manager. The email thread I reviewed revealed multiple attempts by our employees to communicate with you.
When you re-connected with us a little over a year after your installation, there was an issue in sending you new modem configuration instructions due to an incorrect e-mail address on file. Once this was resolved you were successfully provided over e-mail with instructions on how to configure your new router. You acknowledged via email that you successfully received the file. Our employee additionally offered to schedule a time to assist you over the phone with fixing your modem connection. You declined the offer for this additional assistance over the phone.
Instead, you responded by e-mail two days later expressing a desire for our employee to visit you in person, suggesting they could stop by on their way home after their day of work. You also indicated "I can be patient to work around your schedule" in this email which was also the last e-mail received from you. A few days ago, phone records indicated you called but we have had no staff in your area since your last correspondence and you did not request further assistance.
I am sorry that you are disappointed and that your expectations were not met, however I believe this frustration is misplaced. While we are happy to go above and beyond the call of duty, re-connecting your device to the internet due to changing a household modem has nothing to do with the performance of the system we installed or the quality of the labour performed. We feel strongly that your poor review is not justified or deserved, and is completely unrelated to the work actually performed by our company.
Kim