Vivint Smart Home Security Calgary

I switched from another security company because they didn't have a door bell camera or any cameras for that matter. Vivint had everything I needed and works great! If I do have a problem, their tech support is 24/7 and are really helpful. I feel much safer with this system.

Excellent service. The service man came on time. He went through the components of the security system. Explained each component and its limitations even saved us some money on a camera that would not work in our situation.

Been an owner of a Vivint system for over three years. 42 months to be exact. Signed up and had nothing but issues. Salesperson claimed that I was supposed to get pan and tilt cameras - didn't work with the panel I was given so the install rep informed me of that after he walked in the door for the install.

Turned around and installed different sensors and modules and then diligently paid my whopping $68.99 plus taxes a month for 42 months.

Within 6 months I pulled the thermostat out and installed a Nest - the default one was garbage. System was relatively stable except it would never update, ever. Had to check for updates like a 2005 wifi router.

Then when you get to the end of the contract, they pretend you're getting a good deal paying $70/mo for basic old 2Gig hardware and 42 month old panels. Then you cancel and the email comes in telling you they'll do $35 a month, but they won't honour the door locks, thermostat control or anything else.

Uh... okay?

Honestly, if you want to buy a garbage alarm system and pay less you're probably better to go to Think. If they existed when I was dealing with this years ago - would have bought from them. Instead - I'm stuck with a ton of 2Gig hardware and a bunch of greedy Calgary companies that tried to force me into another contract.

This industry is dominated by shady players.

I was not happy with the service. They attempted to make me have a rep call and were not willing to give me a quote unless the person called or came over. I just asked for a quote online the biggest waste of time. They also have terrible customer service.

Noting but pressure to do what you don't want to. I will take my business elsewhere

Vivint security system has provided assurance for me and my family in terms of Security, convenience , control and accessibility to my home.
The added functionality you get with vivint provides peace of mind and guarantees that you have secured your home while providing mode of optimizing some functionality to reduce home energy consumption