Toolbox Appliance Repair

May 16. 2019

Thank You Speedy Appliance for coming out on such short notice. Within an hour of calling you, a repairman showed up and was ready to deal with my three separate issues. Alex P. was fantastic. He was punctual, friendly, honest, courteous and very understanding of our situation. He ended up providing us with excellent tips to ensure we could get as much out of our appliances as possible.

Our upright freezer was not working, the ice maker on our side by side refrigerator/freezer was not making ice, and our gas range oven front door had locked while performing a self clean. Alex P. quickly diagnosed our problems and explained clearly what needed to be done. In the case of the upright freezer, the defrost sensor and fan assembly were faulty and needed replacing. For the ice-maker, the entire assembly needed to be replaced. Since the ice machine assembly was so easy to replace on my model I decided to install it myself to save the additional labour expense. The gas stove’s high limit sensor/switch had blown so that is why the oven door would not open. So I needed the high limit sensor to replaced as well. Unfortunately Alex did not have the replacement parts with him, but he came back the following day and replaced everything.

I had never used Speedy Appliance before, but I was really happy with their service. They have a no bullshit pricing policy meaning you pay only for the cost of the part and a labour charge. There were no additional fees or hidden charges and no pressure to complete the job after a quote was given. On the first day, a deposit of half the total of the entire bill was required to ensure that the customer would commit to the job. The remainder of the payment was due upon completion of the work.

I would definitely call Speedy Appliance again, as I was very happy with the quality of work and I would call them without hesitation if another fix was needed. 10/10.

I called this company to take a look at why my dryer is no longer working. They sent a technician to investigate and it was discovered that the control module was defective and needed to be replaced. They quoted me a price for the repair, which was $600.00 and needed a 50% deposit. I gave them the deposit and the technician said he will be back the next day to finish the repair.

This is when everything fell apart. About 3 hours later, I decided against the repair and asked for my deposit back minus the service call fee of $65.00. It was at this point the manager said that I would be subject to a 25% percent restocking fee. At no point was I told by the technician there would be a restocking fee or on the invoice there is nothing claiming the same. So my question to the manager is why I am being charged a 25% restocking fee on a part that your technician hasn't even picked up from the supplier yet. In the 25 years of being a contractor I have never been charged a restocking fee on a part that they had in stock.

So after a very rude discussion with the manager I told him I have no choice but pay the 25% restocking fee but I needed a copy of the receipt that stated he was indeed being charged a fee, for which the he flatly refused.

I then asked the manager why his technician left the cover off the dryer and the 240 volt electrical wires exposed with the dryer itself plugged in? The Electrical Safety Authority considers this is a shock and fire hazard and they take this very seriously. When I told the manager that I will be calling them to file a safety complaint it then that was told that I will not be getting by $300 deposit back because he needed it to help pay the fines that The Electrical Safety Authority will levy against him and his company. It was at this point when he hung up on me, leaving my house in an unsafe condition. As of today, it is believed that this company is being investigated for leaving a workplace in an unsafe condition and presenting a shock and fire hazard.

Please be warned and do your researched when hiring this company!!!

Everything was speedy and seems to be repaired! Very happy with Ben's work and how thorough he was.

Excellent work. Dishwasher leaking and person returned same day to repair... Much appreciated and very happy with service. Would highly recommend.

Quick appointment and diagnostic...
Fixed the problem quickly...
A bit expensive but great service and job well done!

Dishwasher not draining. Found a defective seal, and after an extensive search removed a small piece of glass jamming the drain pump. He could of told me the pump would have to be replaced, I would not known.
THANK YOU

I needed my laundry machine fixed. The repairman Ben was fantastic and very professional. However the scheduling department is another issue. Ben came over on a Saturday and we agreed for him to come by on a Tuesday to fix my laundry machine after he found out what was exactly wrong with it. The schedulers wished to changed it to Monday which I eventually agreed to. I said that I needed him to be at my place at a very specific time as I had to work at noon yet on Monday they scheduled him with another repair then Ben calls me at 11 to tell me he is on his way which I had to reschedule for the next day. Same thing happened unfortunately for Tuesday and I told him that I will reschedule for Wednesday but I would need him to be at my place for exactly 9 AM which he was even earlier (worked out for me). Ben is fantastic and I would trust him with more repairs but the scheduling need to get it together and stop overlapping too many appointments.

Igor is great. He fixed our leaking washing machine (Maytag PerfSries 4.5). Thanks Igor and Speedy Appliance Repair.

Technician diagnosed the problem quickly,
explained the repair in detail and offered us a quote. Once the quote was accepted he went on to fix the problem in a quick and professional manner. Once the job was complete he also offered us tips in proper maintenance of the appliance.

Roger replied almost immediately and agreed to send a technician the same afternoon. I was quoted a $150-$200 flat rate, depending on the problem and the diagnostic charge would be waived. Ben, the technician, arrived exactly on time! Ben was polite, showed me the problem and repaired it immediately. Absolutely no complaints about Ben, I would highly recommend asking for him. Roger and I discussed the price, we agreed on a reduction of $60, which included parts and labour- $190 for labour (it took one hour) and $220 for an igniter, before the reduction. I subsequently discovered that I could purchase the same igniter from a retail store for $90...so they were charging over 240% mark up on the part. Roger addressed the discount when I called, but I'm really not satisfied with the explanation of the unacceptable mark up. It's really a shame, because everything else went so well.