- Approximate cost of services:
- $340.00
- Company Response
Thank you so much Susie! We are so grateful for your review, and that we could help! See you next month!
Thank you so much Susie! We are so grateful for your review, and that we could help! See you next month!
Exceptional Service from Fresh Cleaning
What a nice review! Thank you so much for your sweet words. We are so happy that you enjoyed your service, and look forward to cleaning for you biweekly!
Thank you so much for your review Sarah. We love working with you, and really appreciate you taking the time.
Awh Ariel, thank you so much for this lovely review. It means so much that you notice that we love our staff!
You are just so great to work with, we appreciate you and your family so much.
Thank you so much for your review. We are so happy to hear that you were pleased with the work done. We look forward to working with you again!
Thank you so much for your kind words, and taking the time to review us!
We are happy that you were pleased with your clean, we look forward to working with you again.
Thank you so much for this kind review! We love hearing that our staff are doing a good job!
Thank you so much Hollister! We are very lucky to have her, and of course all of our staff. We really appreciate you taking the time to review us!
Awful cleaning service - don't waste your money
Hi Karen,
Thank you for your review. Looking back through things. You were a client of ours for several cleans, and the only feedback we ever received from you was that your cleaning was great. I am confused as to why we were never informed that your house "was just as dirty when you got home" and instead told us the cleaning was great?
We take complaints and concerns from our clients very seriously. If you had let us know that you had any issues with your service, we would have gladly rectified this, but this was never communicated to us. We are unable to fix things we don't know about.
We have never been at your house "for just a couple of hours", that statement is untrue. Our staff are not rushed to do anything in any amount of time, that is also untrue. We base our cleans on a list of tasks that we perform each time regardless of time. If you needed different or more tasks done, that could have been arranged with some communication, as every client has different needs.
We also offered to send someone immediately back to rectify this final clean you had concerns with, and redo anything not to your standards, despite the fact that you didn't call us for several days to bring up the issue from your last clean. You declined our offer to fix things.
We stand by our work, and are always happy to fix any issues our clients have. We definitely make mistakes, and are more than happy to make things right if and when we have messed up. It's very important to us that our clients are happy. We are sorry you had a negative experience, we would still be happy to come by and resolve any issues you had with your clean.
I hope you have a great day, stay warm!
Fast, friendly, and Efficient.
Hi Louise! Thank you so much for the review! Not sure why it says you're in Oakville, are you're an Edmonton client. Sorry about that.
We really appreciate your support and look forward to working with you some more!