Drain King Plumbers

I had a top-of-the-line sump pump, battery and extra water pressure valve installed in half a day by three Professional detail oriented staff members.Initially, The owner came out to review and suggest the best location and equipment for the installation. Victor and Samir, as well as another individual maintained a clean workspace and apprised me as any possible complications. The service was done, exactly as explained by very diligent staff. I have no hesitancy and referring everyone to Drain Kings.
I must add that each of the staff members who answered the phones took my calls and booked. The appointments were conscientious, lovely to deal with, and had a smile in their voice.
Thank you Ladies and Gentlemen.

My first Home Stars review citing poor service and, Im sorry to add, questionable conduct. It concerns 3 American Standard Trent toilets purchased in 2015. Within 3 years, all had the same problem. When flushed, water filled the basin but then slowly drained out again.

On Sept. 13th 2024, I submitted a work request through the Home Stars site. Drain King Plumbers responded; the plumber came that afternoon. He inspected all toilets, gave an estimate(which I agreed to) and left to obtain replacement flappers(the problem part). When he returned and installed the flappers, he mentioned the first toilet had a missing hook(the flapper arm attaches to this) and tried selling me a new toilet. He denied breaking the hook but I contradicted him for the following three reasons:
1. As mentioned, he examined inside all toilet basins initially in my presence and the missing hook, easily visible(see photos), wasnt mentioned.
2. Why did he wait until all were finished before telling me and install a replacement flapper if the hook was missing? He later removed the new flapper.
3. Most important, during the plumbers absence, I used the toilet, flushing it by removing the basin lid and adjusting the existing flapper. Both hooks were present which was before the repairs and after inspection.

I complained to the office and a supervisor contacted me later that day. He also insisted the hook was broken before the repairs. We agreed to disagree. The feeble unsupported alibi offended me more than the breakage(accidents happen). The broken hook means more expensive repairs or new toilet. Two toilets were fixed and the excellent customer service reps accounts for what little grade was given.

Called Drain King real fast prompt service, Jordan arrived with in one
hour or less did a rota rooter on the drain and ungloged the drain and did a camera scope and all was well great job........... we know who to call if it happens again..........thanks again for your great service...

mike and kathy

My Sink was clogged and Found Drain Kind thru the internet, Quick response time, friendly and knowledgeable staff.

Good quick service. A little pricy for what did turn out to be a 2 minute job. But to be fair they cleared the blockage.

We had sewage/gray water back up into the basement. This occurred just before the week of flooding in Hamilton area, but not related to the flooding. The work was done in one day with several items to be finished when the concrete dried. Very happy to have it fixed so expeditiously. Tree roots gone, pipe replaced and back flow valve installed.

Quick and knowledgeable service to repair kitchen drain clog. Agent had good understanding of the issue. Cost was maybe a little higher than expected but was very satisfied. Too aggressive w automated follow up to rank service.

We've been annoyed by a very s-l-o-w bathroom sink drain and it finally got to us. Got quotes on HomeStars and Kailee was on the phone to me within the hour, and Michael from Drain King arrived not long after that! Courteous and professional service, and a spot-on diagnosis from Michael, who then proceed to get the sink draining beautifully! So pleased... thanks guys!

I had a leak in my ceiling that ended up being from a bathroom upstairs, the contractors couldnt figure out it but the technicians Tyler from Drain King Plumbers were able to find the problem and that wasnt even part of their job responsibility. They took the time to help the contractors find the source and eventually did the plumbing repairs required to fix the ceiling and bathroom. The pricing was very fair and I didnt feel they were trying to make extra money from other plumbing issues. They fixed what was needed and gave me the option of different fixtures to use depending on my budget. It was a great experience from the moment I spoke to Kailee, Kathleen and the entire office staff on the phone. I will be recommending them to my family and friends! They also kept my house very clean which was important to me. Thanks Drain King

Was quoted $200-$300 over the phone, but when the technician arrived he immediately quoted me nearly $500 before even assessing the issue.
He ultimately gave me a discount to lower the cost which I appreciated but feel like the company shouldn't be giving quotes over the phone and that quotes provided should be honored. Another plumber had called me the same day I made an appointment with Drain King but because the quote provided was similar to what the second plumber was offering I declined their service. Even with the discounts, accepting the other offer would have been cheaper.

Overall service was fine though I do feel like there was a bit of a bait and switch.