The Boiler Shoppe

Terrible experience with this company- I was assured I was dealing with ‘engineers not salesmen’, but the wiring was not even done to code and we had countless issues along the way. The worst part is, we even found in the installation manual that they sent us, that the wiring used was improper and they must have just hoped we wouldn’t noticed. Furthermore, no outdoor casing was used on any of the outdoor wiring, the unit was off-level, etc. All that being said, they did fix the initial issues once we had an electrical inspector come by to affirm the work was not to code. Though it does concern me- how many homes have they wired with the wrong size of wiring?

I wouldn’t have written a bad review if the story ended there. Our heat pumps started making terrible noises soon after installation- we called the boiler Shoppe to send someone to check on the problem. The technician simply turned our heat pumps to fan mode and said it was fixed- as soon as we started using heat & AC again it came back. Not only that, the engineers recommended we install the unit right above our bed, because these machines are supposed to be so quiet. I’ve been chasing them to come fix the issue and they eventually went completely unresponsive after not showing up one day.

This company charged more than the average installer but I thought they would show better quality work. Not recommended.

Boiler Replacement
 
Our old Boiler was giving us troubles in the last two years, after spending unneeded money on repairs, we contacted The Boiler Shoppe and their service was outstanding since the first time, they came out to our home, inspected the failing system, and very succinctly explained the different options and their costs available to us for replacement. They made their recommendation, after some deliberation, we decided to follow his advice, and the team came and installed the new system. We are very happy, and I absolutely would recommend The Boiler Shoppe to anyone.

When I needed to replace a broken HVAC system, I contacted several companies, including Ductless (via Boiler Shoppe). Unlike the other candidates (who were confused and tardy), the Boiler Shoppe staff were efficient and attentive, and made things easy for me. They installed 2 exterior condensers and 4 indoor wall units in a timely manner. I was pleased with their professional work. I would give them 5 stars but for two quibbles: One worker forgot to turn the gas back on, leaving us with no hot water until the next afternoon. Another stepped on my rug in his work boots, instead of alerting me so that I could roll it up out of the way. On a more positive note, I did find the workers respectful and
informative.

The room on the third floor wasn't getting enough heat, we contacted The Boiler Shoppe and they suggested a Ductless heat pump unit, Pat and the installers were amazing during the whole process, they answer all our questions and the new Mini Split unit works perfectly. The project was done quickly and tidily we recommend them.

I needed to replace my old ductless system and The Boiler Shoppe was the best option in price and quality service, Pat, the installers and office team, were diligent and always willing to answer all my questions. The full project took less than a week to request a quote and have the system install. I recommend them. Thank you.

Pat came to quote the job. He was friendly, professional and knowledgeable. I got a quote on the spot and it was reasonable in comparison to some others I received. The installation went smoothly and they were able to accommodate an early date. Overall a good experience with this company

For years I battled a Hot upstairs and freezing basement - My troubles are over ! I wish I had done this sooner

Ricardo came over to quote the day I called, they installed two days later and he personally supervised the project. Achmet the installer was quick and professional

Great company! Great Product - the best household improvement I have done

I wasn't getting enough cooling at home during the summer season, after checking some vendors I found The Boiler Shoppe's team, they were the most knowledgeable, they gave me the right advice on where to relocate the new units to improve their performance, now I have cooling everywhere, and I can't wait to try the heat pumps during winter.
Thank you with all my heart !!!!

The Boiler Shoppe staff was knowledgeable, efficient and tidy. Special thanks to Patrick for his clear guidance during the estimation and close-out activities. We would recommend this team to others.

Our 2 1/2 story, 100+ year house runs on a hot water radiator system. We used the fan, opening windows at night, and blinding the windows by day method for over 40 years. It works, until the nights stay hot - increasing so these years. Ductless provided more than care, professionalism, speed, attention to detail, but also respect for our old house. We're running the units today - four heads cool the house beyond what we expected. I also choose them as they had insurance coverage for the installers - installers on ladders! Vey happy.