Upon seeing many favourable reviews on Tanners Turf on our community facebook group I decided to have him come out and take a look at our postage size lot. We were looking to either rock it or use turf as I was tired of the hassles of caring for 200 sqft of grass over the summers when we are away so much. We decided to not go with synthetic turf but rather just use river rock like we had down the sides of the house.
I was please that they were able to do the job fairly quickly but there a few issues that never were addressed upon follow up emails to Tanner.
They used a different size rock than the size of the house so you can see a transition at the area where they meet. I am assuming they went with a smaller rock because it was cheaper. There was no leveling done on the yard whatsoever so rock was so high that a side gate wouldn't open. I also had him put in a two brick high garden wall. Again there was no leveling done which I had asked for and so the wall on one side only has one brick showing and transitions to two bricks at the other end. My neighbour who happened to be outside while they were working overheard one of the workers called out the mistake to which the manager replied not to worry the client won’t notice. They also took a new tree on of the yard while doing the work by left it out to bake in the sun while they were working and the tree died shortly thereafter.
I emailed him on the issues and heard back once that he would look to make it right but then never heard back and followups went unanswered.
