- Approximate cost of services:
- $20,000.00
Hi Logan,
We're always here to help and pride ourselves on great customer service and quality workmanship. Both Laszlo and I were in constant communication with you in trying to schedule a time to assist you throughout the process.
In terms of workmanship, I'm baffled by the claim of metal sticking out of the grout - when we inspected the grout, it was determined that metal was actually little pinholes in the grout that was promptly adjusted by adding a little bit of grout mix. This is a common imperfection that occurs as grout settles.
As far as the project going on for longer than expected, we appreciate the patience of our customers as always, especially during these times. That being said, we're known for our quick timelines and there were a few factors we want to include - many of which were out of our control.
Firstly, the work was performed in a condominium building and booking elevators was inconvenient due to the current pandemic situation. Secondly, the vanity you ordered yourself was a full week late. Without the vanity we weren't able to start let alone complete the project on our normal timeline. Finally, the 9 day period you are mentioning includes our team coming back to make a few normal adjustments as things settled in.
Mr. Bathroom LTD will still continue to provide our clients with “under one week” bathroom renovations and we are still very successful in doing this. COVID-19 may impact these efforts on the supply chain side. We will continue in our efforts to “hunt” for supplies in different places, which adds a lot of time spent on our end, but it's all so we can get the project done right and quickly. We'd be more than happy to discuss this even further should you like - you can call us or email us!
Best,
Mister Bathroom
Even though we do all our jobs in the same manner it always makes me ecstatic to hear that we have created something that our customer will be proud to show off for years to come. Thank you very much for your kind words Catherine! We will make sure that the next one makes you just as happy.
Thank you for kind words Zoria.
It is always a pleasure to work with with clients like yourself!
thank you for your kind words Valerie. I couldn't have written nicer review myself.
Thank you also for being a great and very organized customers. It was our pleasure working with you guys.
thank you for the review Case. it was the utmost pleasure feeling with customers like your wife and you
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