Eco Star Home Services

Heating & Air Conditioning
Markham ON L3R 9T5
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Reviews for Eco Star Home Services

Average customer rating:
9.7 10 (121 reviews)

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Richmond Hill
Richmond Hill
4 reviews Toronto, ON
0/10

Don't bother with these guys for AC

They replaced my AC and air handler in my unit and after was told it wouldn't work with my nest. The technician told me they are aware of issues with the units they are using in my townhouse complex using the Nest but the sales guy obviously just wanted the sale (he saw I had a Nest before the sale)

Joseph's response to me today was don't worry, it won't impact your heating in the Winter, it's only a problem in the summer when you use your AC. Call Nest to get help.

So I was sold a product knowing it wouldn't work with my thermostat, then tells me to call Nest after they are gone and paid up.

Unreal.

-------------------------
June 01, 2021 update:
Yes, the Air Conditioner still does not work. After all the visits since the install in 2019, all the claims that it could be my Nest, having me purchase a new Nest. A technician concluded the problem is the compressor. A brand new AC was installed and the compressor doesn't work. I'm on summer number # 2 with no AC. By the way, even after the problem has ben determined to be a bad compressor, I still haven't received anything about fixing it or replacing it.

This company is a complete joke.

- Update August 20
They still haven't fixed my AC. I paid to have my working AC replaced with a new AC that doesn't cool my home.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Company Response

We sincerely apologize for the misunderstanding and frustration that was caused during your previous communication with Joseph. Joseph has had many customers enjoyed his services and it was a surprise to us too that this happened to you. We really hope you would have become one of the many other happy customers. And that’s exactly why Joseph has been in active communication with you and our technician has also performed the service to fix the issue. We understand the weather is getting cooler and it might be hard for your to test out the compatibility of your Nest control with the new A/C. We would kindly recommend you to keep monitoring and remember to replace the filters Jospeh will drop off for you. Once again we apologize for the inconvenience it has caused and we hope our efforts have made things a little easier for you. If you have any further questions please do not hesitate to contact us. Thank you again for your business and wish you and your family all the best!

Private User
Private User
Private User reviews Toronto, ON
10/10

Air conditioner

I am very satisfied with the new Lennox air conditioner installed in last month. Because I am noise sensitive, an air conditioner with low decibels is significant to me. After the new air conditioner installed, the whole house including the 1st floor is cold enough. I do thank to Tracy who patiently and fully explained every details to me. This air conditioner meets our necessarily.
Highly recommend to anyone I know.

Approximate cost of services:
$3,150.00
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Company Response

Thanks for taking the time to share your experience and we appreciate your recommendations!

Private User
Private User
0 reviews Mississauga, ON
10/10

New Furnace

The staff are very professional from sales to installation. After installation, I had to call the sales for an issue I thought it was by the installation staff. The sales responded to call promptly. The installation staff came and explained to me that the issue was by another company and I agreed. The installation staff even helped me to fix this issue. I highly recommend this company to my friends for home services. Actually, it was my friend who recommended Eco Star to me for my old broken furnace in the coldest winter at the beginning of 2020!

Approximate cost of services:
$2,400.00
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Company Response

Thanks for taking the time to share your experience and we appreciate your recommendations!

Private User
Private User
0 reviews Toronto, ON
10/10

Air conditioning

After I contact different companies this eco star is the one give me everything I was looking and I’m happy with them

Approximate cost of services:
$3,000.00
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Company Response

Thanks for taking the time to share your experience!

Private User
Private User
2 reviews Vaughan, ON
10/10

Ac replaced

Got the ac from eco star. The guys were very efficient and professional. Keep up the good work guys!

Approximate cost of services:
$2,700.00
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Company Response

Thanks for taking the time to share your experience!

HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
10/10

Emergency purchase and install of central A/C unit

Joseph was very responsive in providing a central A/C unit when we needed the most. He replied right away and responded to my calls promptly. He was available every time I had questions. Once I confirmed purchase, he setup install within 2 days. He dispatched the installers to come in at 6 pm and work late. This is very appreciated.

The installers, Li Sufu and his helper, worked very hard to get this done on time. They encountered challenges, but never complained. They worked late till 10 pm to finish the job. They were very professional, courteous and had a great attitude.

They removed the old unit, cleaned up the place thoroughly before leaving.

Now, the A/C unit works really well.

Approximate cost of services:
$2,200.00
1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to share your experience!

BARRY in Belle River
BARRY in Belle River
1 review , ON
10/10

Quick and efficient installation

My wife and I have never had air conditioning in our home before this year. When last weeks heat wave hit, we decided to jump into the search for air conditioning. We researched different brands, numerous dealerships and interviewed many installers. We decided on Carrier because of its balance between reliability and cost and left a message with Carrier. Joseph Chan responded to our message within hours, on a Friday, and by listening to our needs and budget, he was able to offer us a price and a product which was easy to accept. The best part of the deal was that within 2 days we were able to sit back and enjoy our newly air conditioned home. The installers were courteous, professional and patiently were able to answer all of our questions. We would like to thank Joseph for his prompt, knowledgeable and professional handling of our air conditioning needs.

Approximate cost of services:
$2,825.00
1 of 1 people found this review helpful.
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Company Response

Dear Barry, thank your for taking the time to share your experience, we are so glad you enjoyed our product and service!

Tarique in Toronto
Tarique in Toronto
1 review Milton, ON
10/10

AC Installation

Raymond is excellent Business development Account Manager . He calmly listen to your problem and advise perfectly as per your budget and need . Work done perfectly and in defined time .
The technician guy was expert in their work . I will sure recommend Eco Star . Eco Star you have a Gem like Raymond as an Employee :) . Thanks

Approximate cost of services:
$2,486.00
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Company Response

Hi Tarique, thanks for taking the time to share your experience and we appreciate your recommendations!

Private User
Private User
Private User reviews Markham, ON
10/10

Air conditioner

Very professional company. Good price good service and very talkative sales person Raymond really helpful.

Approximate cost of services:
$2,300.00
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Company Response

Thank you for your kind review. We value the trust you have put in our products and services. It was truly our pleasure to serve you. We look forward to serving you in the future again for your other home comfort needs!

Private User
Private User
1 review Markham, ON
10/10

A new air conditioner

Fast and professional service and I am very satisfied and highly recommend to my friends

Approximate cost of services:
$2,300.00
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Company Response

Thank you for your kind review. We value the trust you have put in our products and services. It was truly our pleasure to serve you. We look forward to serving you in the future again for your other home comfort needs!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Eco Star Home Services

About Us
For more than a decade, Eco Star Home Services Co. has dedicated itself in providing affordable and reliable home comfort solutions that every family deserves. We are a leading provider of furnaces, air conditioners, water heaters, water treatment systems, IAQ (indoor air quality) products, home insulation, maintenance and protection plans, and other HVAC (Heating, Ventilation and Air Conditioning) related services. At Eco Star, our goal is not simply selling HVAC products to you. We go above and beyond what you would expect from us. To us, your comfort does not only mean cool air for hot days or warm heats for cold days. It also means your experience in working with us is pleasant and satisfying. With this customer-first focus in mind, we carefully source and build up teams consisting of professional sales, experienced technicians and friendly customer services that you can trust and rely on. Our exceptional service has won us A+ BBB (Better Business Bureau) rating, and Best of 2020 Award from HomeStars. Eco Star serves over thousands of customers annually, and we hope to have you as a customer soon! We sincerely welcome you to visit our brand new 15,000sq feet showroom conveniently located off Hwy 404 and 407, where our friendly sales and customer service team will warmly greet you and answer all your questions.

Thousands of old and new customers come back to us year after year because of:

Our History
Now, Then and Always, we will be here for you. Eco Star is not a flash-in-the-pan company. Established in 2008, and over the past 12 years, we have grown into a thriving company with a 5 million insurance coverage, and a brand new 15,000 sq feet showroom based in Markham. Our proudest accomplishment is the large number of long-term customers who year after year put their trust in us.

Our Attitude
What sets us apart from the competition is that we're passionate about the products and services we provide and quality of support. Quality is a word being used too often. But here, we mean it. At Eco Star, we listen carefully to customers’ needs and provide the solution most suitable for them. We encourage each other to achieve excellence in all endeavours and aren't satisfied until our customers are satisfied. We always welcome and act on your feedback so we can improve every aspect of our business.

Our experience
To date, we have successfully provided over 15,000 heating, cooling, water heaters, and other related HVAC solutions to customers across the residential and commercial sectors. This extensive experience managing all types of HVAC projects means we will handle every detail and coordinate all aspects so you can rest assured that your project will be completed on time and on budget. And we don’t settle with “good enough”. Our sales and technicians are provided with continuing education opportunities on a regular basis to allow them to stay current with the latest products and technology.

Our Support
We all know how frustrating it can be to have a problem and not get the support promptly. Our expert team is here to help you and we strive to provide the best customer service possible. To underscore that statement, on top of our standard, office-based support, available from 9 AM to 6 PM, Monday to Sunday, we take support one step further by offering 24/7 customer service!

Our One-Stop Service
We handle all aspects of your HVAC related needs. We are here to offer you a one-stop service from finding the right product for your HVAC needs, explaining the rebate process, and arranging a Registered Energy Advisor. We take all stress of going through rebate application. Eco Star Home Services is a participating contractor with a wide variety of heating and cooling incentives programs. Receipt of Eligible Rebates Guaranteed! We take care of the complicated stuff so you can take care of your family and work.

So, let's get started...
Looking for home comfort solutions? Look no further, give us a quick call at 416-321-8666, or simply send us an email at info@ecostarhomeservices.com to get your HVAC project rolling today. We know you won't be disappointed.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Eco Star offers a comprehensive collection of HVAC and home comfort products available for Purchasing or Rental. Heating Categories: Furnace, Boiler, Unit Heater, Air Handler, Fireplace, Floor Heating Cooling Categories: Air Conditioner, Heat Pump, Mini Splits Water Heater Categories: Water tank, Tankless Water Heater Water Treatment Categories: Water Softener, Carbon Filter, RO Drinking System, Ultraviolet Disinfection System IAQ Categories: Ultra UV lights, HEPA, HRV, ERV, Humidifier, Dehumidifier, Media Air Cleaner, Thermostat, Duct Cleaning Insulation Categories: Attic, Basement, Crawl Space Commercial Categories: Make-Up Air Units, Packaged Systems (Rooftop Units)
SERVICES
We are a leading provider of furnaces, air conditioners, water heaters, water treatment systems, IAQ (indoor air quality) products, home insulation, maintenance and protection plans, and other HVAC (Heating, Ventilation and Air Conditioning) related services. 24/7/365 Live Customer Service to ensure you get the support you need during Emergency!
BRANDS
Carrier, York, Eco Star, Goodman, Lennox, Daikin, Navien, Sterling, Airmax, Kingsman, Rheem, Rinnai, Novo Water, Aqua Flo, Waterite Fusion2, Venmar, Amaircar, Honeywell, Ecobee, and etc.
STYLES
Eco Star is proud to have a professional and multicultural team standing behind our customers, offering one-stop home comfort solutions: Installation - Rental - Repair- Maintenance - Rebate Application. We focus on the complicated part so you can focus on your home enjoyment.
SPECIALITIES
Trusted, Friendly, and Professional premier dealer of world-leading HVAC brand: Carrier, Turn to the Experts!
WEBSITE
https://www.ecostarhomeservices.com/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
66
PAYMENT METHOD
Cash. Cheque. Credit Card. Financing
LICENSES
G1 , G2, Air Cond & Refrigeration Mechanic 313A, 313D, ODP, TSSA
MEMBERSHIPS
BBB, WSIB, HRAI, TSSA, SAVEONENERGY, ENBRIDGE,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up To 10 Years
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