Squeaky Cleaning

My husband reminded me that a friend was come to Toronto to stay over long week-end. I called Squeaky clean immediately. I hadn't dusted in a while and had started to name the dust bunnies. Karla cleaned for 5 hours. My house sparkled. She is coming back for sure! The dust bunnies will have to find a new home.

I had initially written a negative review based on a bad experience with one of their cleaners, and the subsequent poor response from their head-office when I complained. However, after posting the review I was contacted by Squeaky Clean and they have done an excellent job of correcting their initial mistakes and customer services issues. They have since sent an excellent cleaning team to re-do the job that was a problem, and we have agreed to move forward with bi-weekly service at a price that I am comfortable with. I increased the stars from 0/10 to 6/10 at this time, based on their effort to solve the issue and the respectful and diligent way they have worked to resolve my concerns. If they continue to provide quality service and prove themselves, I would be happy to recommend them moving forward, and increase this rating further.

Samuel and his assistant did a fantastic job cleaning our house! Very thorough, and would definitely recommend Squeaky Cleaning to anyone who asks,

I have used this company in the past and been very pleased. Several weeks ago I booked with the same three person crew as previously. However, things did not go as well. I itemized my complaints to the company and they did respond to me. I have been offered a free 6-hour cleaning in the future with a different crew. I have accepted this offer and am accordingly revising my previous review. I do appreciate it when a company responds to a complaint in a positive manner and will again recommend this company.

The cleaning done was excellent! The service provider also followed up diligently. Overall was pleased. Thank you.

Roxanne did an amazing job deep cleaning my apartment when I moved out. She was so thorough my landlord said the place didnt even looked lived in! Highly recommend.

Squeaky Cleaning did a very thorough cleaning of my house, including vacuuming and mopping floors, carpeted stairs, cleaning bathrooms and mirrors, and even the baseboards are clean and shiny. Highly recommended.

We hired Squeaky Cleaning for their post construction cleaning services. Karla at the customer service was very nice and efficient, Jane gave a very detailed and reasonable quotation. Kevin and the team arrived ahead of the scheduled time and started right away, they were friendly, professional, efficient, paying attention to every little details, including all wall surface and all pipes in the basement. They completed the work on time, give our property a brand-new look from interior to exterior. We are 100% satisfied with the outcome and truly appreciated with the full services from Squeaky Cleaning. We do not hesitate to recommend them to anybody who wants to have the cleaning job done in a professional and headache free manner. Thank you sincerely!

The team at squeaky cleaning responded to my request for quote very quickly, were flexible with scheduling the service, and provided all the needed information up front. As a result of a miscommunication when booking the appointment, the crew sent believed they would need to complete a post-construction cleaning, wherein the renovation has not been completed. Squeaky cleaning has clarified that different tools and methods are used before and after surface coverings like drywall and flooring are installed. Squeaky cleaning has advised that the sales team may not have been aware of the importance of making the distinction between a post-construction and a post-renovation cleaning. The crew brought the equipment and supplies appropriate for a post-construction cleaning, which was not the appropriate type of cleaning given that the renovation had been completed fully. The crew arrived at 8:30 and wanted to leave at 4:30, in spite of the fact that some of them were seen taking breaks. When I sent copies of the camera footage to the office, they did require the crew to continue cleaning until 5 PM. Nevertheless, several windows were not initially cleaned, much dust remained on the floor, and paint splatter was still present on the floor close to the trim. I did point out the paint splatter to one of the crew members while they were here, however not all of it was dealt with during the initial visit. I did not immediately notice the windows that were not fully clean, but did mention this to the office during our call later that day. I did not mention the condition of the floor prior to the crew leaving but did mention it to the office. When I reported the remaining deficiencies to the office, they said they were surprised to hear this as the crew had informed them they were fully equipped to complete a post-construction cleaning. Of course, at this time, I was still under the impression that a post-construction cleaning was the appropriate type of cleaning for the home in its current state. The office offered a return visit to rectify the deficiencies. In the end, the return visit was not needed immediately as our realtor provided cleaners free of charge just before the photographer took the listing photos. I did have to accept the realtor's offer because we needed the house photographed and listed ASAP to make the spring market. I did mention the urgency to the office supervisor, but did not feel that the office got back to me with a date for a return visit quickly enough to meet our timelines. Squeaky cleaning would have come back on Thursday, one week later, if it had suited our timelines. I spent all day that Thursday preparing the listing for the photographer. As a result, squeaky cleaning offered 6 hours of labour for general cleaning prior to the closing date of the sale. The realtor's cleaners indicated they found the original cleaning job incomplete. In fairness, some of that was due to dust settling in the week after the original cleaning and additional traffic inside the home. In my opinion 2 of the 4 hours spent by the realtor's cleaners were arguably spent. finishing the original cleaning job booked with squeaky cleaning. As a result of my lingering dissatisfactions and the posting of the review, the office called back to ask how they can resolve the issues we had with the service. I did clarify that the home was very clean at that moment after the realtor's cleaners and that there was not a lot left to do. Nevertheless, the office felt it important that one of the management team return to review the condition of the home, discuss any outstanding deficiencies, and assist her crew member to address outstanding deficiencies. As of the last modification to this review on June 16th, the home is currently in a pleasantly clean condition that we are proud to show to buyers. Based on my discussion with the management representative that attended on June 16th, I feel that Squeaky Cleaning takes a lot of pride in their workmanship and is very receptive to client feedback. I have the impression that they recognize the areas for improvement that were discussed and will make a sincere effort to making improvements to their needs assessment and scheduling processes to ensure that clients like us in a time crunch get the service and attention they need. Note: photos taken June 8th prior to Squeaky cleaning's return visit.

I had an amazing experience with Joy from Squeaky Cleaning. She is an expert cleaner who left my home spotless and fresh. Joy's professionalism and attention to detail were exceptional. She was punctual, friendly, and eager to meet my cleaning preferences. Joy's commitment to customer satisfaction is truly commendable. I highly recommend Joy for anyone seeking top-notch cleaning services.
Thank you, Joy, for your outstanding work!