Modern Home Energy Inc

We called Modern Home Energy in a panic when our central AC failed on the first hot day of the year. Jim arrived right away. (I didn't expect anyone for days) He found the problem, found replacement parts and we had cold air the next day. He is very knowledgeable, prompt, thorough, communicative and a pleasure to deal with. All of this at a reasonable cost. They say no one can achieve 100%, but I have to rate him at 110%.

Where do we begin!?
Jim has shown up for us in the past year on multiple occasions without hesitation. We built our home 4 years ago, and we had a tankless water heater installed through another company in Northumberland. We had nothing but problems from day 1 of install. Sadly, the system was not equipped for the demands of our home, which we recently learned. Throughout the years of this system failing, Jim has always been there for us - no matter what time of day to fix the issues at hand. Recently, our heat and hot water stopped working. We called Jim right away, and he was here without hesitation and determined that our system had totally failed and needed to be replaced. He drove all the way to Guelph himself to pick up a new boiler system in order to expedite the process. He made it his priority in his schedule to get us up and running again! He dedicated the next 5 days in his schedule to ensure everything was installed with precision. As a family with 3 young little girls, Jim's dedication to our needs meant the world to us. We truly are grateful to you Jim and all your hard work.

Paul and Carey De Jager

Recently moved into a home with geothermal heating. I had no previous experience with such a system, found its size and mystery intimidating. Jim did an AMAZING job servicing the system AND educating me in its function. He went "the extra mile" every step of the way. He is a skilled technician and and an ethical and caring human being: I'm kind of grateful the company that initially installed the unit no longer deals with geothermal! Jim and Modern Home Energy is a real treasure. In this, my first sub-zero rural winter I am comfortable in my new home--thanks, in great measure, to Jim and his fine work.

Jim was referred to us by a friend and we are very glad we called him. We had previously received a diagnosis from another company but the quote and diagnostic didn’t feel or sound right so I asked around for a referral and came across Modern Home Energy.
From our first conversation Jim was very knowledgeable communicative and prompt. He resolved the misdiagnosed issue with my fireplace, got his hands on the correct parts and had it running within days. He is honest, straightforward and fair. He not only fixed my fireplace but gave me a full tutorial on how to solve issues I might have with it or what to do if my furnace gives out.
Jim was a pleasure to have in my home and we will definitely use him again for future needs.

I had an issue with my hot water tank and called Jim to take a look at it. He came the same day to take a look and gave me a few options I can do to resolve the issue. Jim is very knowledgeable, fair, and always tries to help in anyway possible. I choose to replace my hot water tank with a tankless water heater and schudule a date with Jim. Before that date arrived my hot water tank gave up and I had no hot water on a Sunday morning, I gave Jim a call and he came that same day just to try and repair the problem until my new hot water tank schedule installation date which was a week away. The tank was unrepairable and so he went out of his way to move my schedule installation date to the next day. I would like to thank Jim and his team for their great work, honesty and for really going out of his way to help me, in such a short time.

Thank you so much Jim!!

Very grateful for the hard work and dedication that I experienced.
Jim's ability and experience was very much appreciated. He new exactly what to do and how to avoid future problems.
Thank you Jim!

Talk about going above and beyond ... James as shown me the true commitment of getting the job done and done right . Trustworthy professional, punctual ; that's modern home energy . You won't be disappointed, I know I wasn't

I believe I just experienced the best customer service of all time.
Saturday night about 7pm we discovered we had no hot water and my husband called Jim at “Modern Home Energy” and tried to get the problem resolved over the phone to no e-vail. I needed hot water for the rest of the weekend as we had a lot going on. Jim suggested the issue required him to come to our home to resolve the problem, thus finding that the venter motor fan blades were clogged and he got us back up and running within the hour. I was so impressed that he was able to take the time on a Saturday night and fix the problem. Not only did he fix the problem, but he took the time to explain to us how we can prevent this from happening again in the future.
What a remarkable person and company, they definitely have a customer for life.
Sue K

I would put all of my faith into MHE, I know I will get the best possible service at a reasonable price, and fast response times. They find and rectify issues that other companies overlook, and take the time to explain why and how the problem will be addressed.

James is highly professional, knowledgeable, reliable, punctual and most important trustworthy. On several occasions I just left him the spare key and had no need to take a day off just to be home. More than that, he even managed to get me some money back from manufacturer, even though the furnace wasn't registered. I would highly recommend him without any hesitation.

Calin Gherasim