Assured Basements

Work done on time , kept us in the loop as the work was getting done. great professional crew.
Good Finishes .Great design .Went over and beyond to finish the basement .

Assured Basements completely renovated our basement this past summer. They did a great job from start to finish. The new space looks and feels phenomenal. We highly recommend getting a quote here first before going with any other general contractor.

Assured basements has been my worst experience. First of all they overly expensive. My basement was already finished so what I needed was a separate entrance and the City requirements excluding the kitchen and flooring and they charged me $72,000.
Secondly, bad customer service. They don't care about how the customer feels, it's all about them.
After paying the full amount, they started delaying the job. I waited for three weeks of nothing happening so I had to finish the rest of the job from my pocket. I spent about $8000 extra in order to to finish the basement.
Inspection day came and the inspector pointed out a couple of things that were supposed to be done before Occupancy Hollis who happened to be my project manager told me that since I took the job away from them, I have to do all that by myself. Yes, I finished the job but didn't take money back from them besides $1,498.55 for the smoke detectors upstairs which I didn't include in the extra money spent.
Second inspection came, the inspector wanted to check valve for Sump Pump that was done by assured basements, Hollis again said that was on me eventhough they finished that part of the job.
Hollis came for inspection before the final inspection but didn't see that smoke detectors weren't installed upstairs.
I had to take pictures of things that weren't done then he decided to come back to confirm.
Communication was poor. There was no single time that I texted once and got a response right away.
This is just a summary of my experience.
I referred them to my aunt and sister before my project was started. My aunt's basement was started in May and it's still not completed. My sister had the same experience.

We are very satisfied with the work performed by Assured Basement. We had approached few contractors for our legal basement and all were recommending the entrance from the backyard. Ryan and Hollis from Assured basement came up with the solution and created the entrance from the front as per our requirement.

They started the project on time and completed the work in a timely manner. Their team were helpful, polite, friendly and courteous.

We are very happy with our legal basement and recommend Assured Basement for your basement renovation.

A big thank you to Mike, Ryan, Hollis, Camillo and team.

Great experience from start to finish, clear communication, transparent estimates, work done per schedule. Ours was relatively bigger basement but done with professional and as per city code. The team was professional and provided great attention to detail. Pleasantly there were no surprises. Everyone has loved the quality of completed project.

We just had our basement completed by Assured Basements. We are extremely happy with the work done, hence the 10/10 rating. All the contractors were professionals, respectful, and hard workers. Every group from the framing to the finishings was excellent. They all cleaned up after their work was done. We were given a 4 to 6 week period for completion and despite having 2 setbacks, through no fault of their own, the work was completed on time. From the owner Ryan, the project manager Andrej, the sales rep Mike, and all the workers who are too numerous to name, they all took pride in their work. We would highly recommend Assured Basements.

We are extremely happy with our newly renovated basement in keswick. We had received 5 quotes from basement contractors and decided to go with Assured Basements based on the following reasons. They were able to come up with designs that we like in the first meeting. They were able to price the job on the spot and were very clear on the level of finishing that was involved. The job took about 6 weeks to finish our 1500 sq ft basement.

Mike,Ryan, Hollis and Caneisha took care of our project and we highly recommend Assured Basements for your basement contracting needs.

We were looking to finish a small-ish basement in our 100+ year old home. After getting quotes from 5+ contractors, we decided on Assured Basements after getting comfortable with the quality of their previous work, the level of communication and transparency that the project management would have, and the fair & competitive pricing.

Very happy with our decision - the work started almost immediately after initial deposit was provided, and progress was made almost every day from project start to completion.

Being price-sensitive, our salesperson - Mike - was very helpful in helping us understand the flexibility and tradeoff of our choices and project scope, and was also helpful in facilitating a line of credit for the completion of the work.

In our initial inspection and design session, Ryan & Hollis (the Project Managers) made sure our needs were understood and what options were available. Caneisha was instrumental in ensuring our design preferences were implemented and the 3D modeling accurately reflected what the "after" condition would look like. It was extremely valuable to have the entire team available on a WhatsApp group and their responses were very timely. Communication is absolutely crucial when dealing with the kinds of surprises an old house can hold!

Entire job finished within the estimated timeline of 10-12 weeks, even with some external factors outside of their control (custom exterior doors). We would happy to use Assured again if a future home basement situation calls for it, and would strongly recommend their business!

We wanted to finish our basement as a legal apartment for my parents. We always conveyed this to all contractors we had inquired with including this company. So when we were given our initial quote on the first meeting (where my husband and I signed and put down $2000) we thought that the quote given would be the cost of the project. I knew that there would probably be added costs in the end of it all, but figured it would be close to the quote in the end. When we had the meeting in the showroom to pick our selections for finishes (which I did like that process) we were gobsmacked at the cost given to us at the end of that meeting. It was practically double the initial quote. When I had questioned that, I was told that I was not quoted for a legal basement apartment although I know my husband and I had communicated that from the start. At this point we already felt committed and I did have some faith that these guys would deliver a nice space in the end (this is a learning experience for us and a big character check). We were not happy that the initial quote basically doubled by the end of the selection meeting but when I had previously inquired with other contractors regarding a legal basement apartment the costs were pretty much to par. We just felt like we were in a "bait and switch" situation. The company could improve greatly with their sales approach and transparency in that way. A company that is fully transparent regarding finances and cost would benefit greatly in gaining full trust of their clients.
With that being said we are satisfied with the work that was done and all the workers that came to our home to provide a safe and nice space for my parents to live in. All workers were courteous and professional and always left the space clean at the end of their work day. I appreciate Camillo working really hard especially in the end to patch up any rough finishes. It took longer than expected to finish but the end result was a safe legal basement apartment for my parents that is cozy and well done- a space that they enjoy.

From the first moment I reached Assured Basement to the end of the project, I was delighted with the entire team's professionalism, attention to details, eagerness to complete everything on time with the highest quality of service and material.

Mike, Ryan, Perry, Enrique and other team members, thank you so much!

I would select Assured Basements over and over if I had more unfinished basements :)