Provincial Smart Home Services

None of the promises honored. No response . Sent atleast 15 emails with no response. Tried to call many times with no luck. Got services at 2 houses and no rebate received even after lapse of one year

My project is very big they gave me for low interest for first year and after that they are charging me almost 6times and the guy who came to my home he told me its fixed interest rate and service you can not even imagine very very hard you cant even guess when we call to customer service its going to voice mail 0030 its directly going there I dont what is that they are like completely to take money only not give the service I dont no why they will do like this

I called for service for my water heater back in May 2024 they charged me $153 before they sent out a tech. Tech said nothing was wrong. I've been calling every few days. I get the run around saying that a manager will call me back, I leave messages no response. I've started sending e-mails again no response it is now 3 months. I also need to get my cameras fixed with no response.

I feel like a fool they promised so much stuff and now I'm out so much money and the service is horrible. They were so quick to show up at my house when I so stupidly signed the contract.

Nothing they said is true. They charge you for everything. DO NOT SIGN UP WITH THIS COMPANY

DO NOT TRUST ANYTHING THIS COMPANY SAYS!!! They tell everyone that they are going to get thousands of dollars in rebates from the government but you NEVER RECEIVE THEM They will put a lien on your house without you knowing. Their technicians have no idea what theyre doing. STAY AWAY!!!!

Poor client care. Unable to call or get a response relating to my ac, HVAC water pump system.
Service etiquette is the worse,!

They tell you they are applying for a government grant, then they apply to a lending agency for private loan with rates to 24% interest.
No support for the equipment they sell, they imply a 10 year parts and labor warranty and invoice you for this , when you call for service no one answer the phone, they will answer for a new customer in 1 ring.

It's been frustrating 7 months with the Provincial Smart home..
They haven't processed my promised buyout and rebates that was promised..

They took our $20, 000 dollars with lots of unfilled promises. Their technicians are rude and costumer service team do not return calls. The promised a rebate on devices which has been "in the works" for two years now but no payment. I would never recommend this company to anyone. They should not be on homestars as they just don't care about their customers. If you don't believe have a look at their Facebook reviews. I tried to call them about my service and they are not answering. My next step is to report them formally for review by the ministry.

Terrible support service calling over a month and cant get a technician, frustrating experience horrible

My AC thermostat is off because of that my AC isn't working since this morning, I called at customer service and the lady told me she will tell my issue to the service department and they will call you. It's almost 10 pm. I am calling them and after 15 minutes of wait they hang up my phone. Just want to say that their customer service is not good at all.