I was quoted $40/hour for snow removal. There was no mention in the quote indicating we had to pay for travel time. Thus a $40 dollar job became $80 for 1 hour travel time. I was surprised when told after the work was done that we had to pay for travel time of one hour. How do we have any control on where the company is coming from nonetheless be charged without any mention of such in the quote? They told us we should have asked. In my opinion they are the business and should be transparent about ALL charges involved. It never entered my mind as a first time user of a snow removal service to ask about travel time. The work that was completed was done well but not happy to be surprised with additional cost.
- Approximate cost of services:
- $40.00
- Company Response
customer was quoted for snow removal. The customer didn't appreciate we too extra time to chip ice properly to make the driveway/sidewalk safe as well as added a 20-minute travel fee at the quoted hourly rate. the customer proceeded to be very rude and unhappy. we explained our quote, and the customer proceeded to be rude and unpleasant to deal with. refused to pay any bill. AVOID CUSTOMER AT ALL COSTS! unless you want to give away free labor!