Reliance Home Comfort

Dealing with Amir at Reliance to obtain a new water softener at my home was a pure delight. An effortless attempt made on my part as he knew exactly what I was interested in and made the transaction quick and complete without any issues what so ever. A pleased long time customer of Reliance, great work Amir !

Water purification was needed in our home after buying. A rental term is what we needed in the present and close future. Signing up and finding the best option for our family Ken made easy. Very satisfied with our product and our customer service. Thank you Ken

Ms Brittini completed the installation perfectly. The project was done just by one hour. She also gladly gave helpful instructions in detail.

After the installation noticed that the amount of water that goes to the drain is significant I did more research and noticed that the ratio of the water waste is something Between two to one and four to one that means for the worst case scenario for each glass of filtered water four glasses would go to the drain. I had 10 days to cancel the contract and I cancelled within the 10 days but I've been charged for $350 for removing the system. This charege was not mentioned by the reliances representative when he was explaining the contract.

My furnace broke down and they were quick to make it happen to help with a new furnace as soon as they could. I would recommend this company to my friends and family.

We were looking for a new furnace and air conditioner.. These people worked hard with us to find us the best product at the best price for our needs. The installers. were kind helpful. clean, knowledgeable, and friendly. The fellow who went through my nest thermostat with me was very helpful. The salesman followed up to make sure that everything was good. We were assured that they will return in the spring to Get the air conditioner online as it's too cold to test right now. We were very happy to work with these folks.

Last week we had our furnace and AC replaced from reliance. The installed the furnace and AC were installed and they did not measure from the preexisting lines going through the house. Instead they drilled multiple holes through our brick wall. Then to cover up their errors they slapped white silicone on the holes which looks sloppy. We wish we went with another company

Waited 24 hours for a call to say they wont come. All the while without running water. Could have just told me when I called. The water heater was installed by them or at least had their contact stamped on it for servicing.

My furnace had a malfunction, so I called Reliance, as I've been on their heat protection plan for years and had positive experiences in the past. Amit from Reliance arrived but didn't seem to know how to troubleshoot the furnace beyond turning it off and on. He quickly claimed that the furnace was beyond repair and needed replacing, issued a correction request, and left. I had to call and pay a third party to cancel the request. That technician from other company identified the issue and had the furnace running within an hour. I am very disappointed with Reliance's service and quality; they seem more interested in selling overpriced appliances, and the protection plan does not provide any real value.

In July, we had our sump pump replaced by Reliance at which time I asked them if there was a rebate program they told me no. I later found out there was a rebate program through the city of Toronto. The city requires a business license number. To date, Reliance has steadfastly refused to give me the business license number stating that its a union issue in order to protect their subcontractors. I have tried various different attempts to get this number and they simply refuse, and therefore I cannot apply for the rebate program. This is 100% unacceptable and I would highly recommend staying away from Reliance because as a consumer there is no sound reasonable, rational reason why a company will not give me their business license number. Dont be fooled by the size of this company like I was and do your homework. I would not recommend using Reliance and as soon as my service plan expires. I am walking away. .