My initial contact with the company very good. They were timely with their response and answered my questions. The salesman Dave was was very proffessional and help me address my concerns, and provide some very good suggestions. The crew on the other hand seemed much more concerned with how fast they could complete the project, and much less concerned with how well it was completed. There was an an apparent attitude problem with completing some of the work that I had requested. A general reluctance to communicate with a lowly customer. I had asked for ice and water shield to be used in the valleys to avoid potential ice damming problems down the road, which was not installed. The upgraded underlay instead of felt that I had asked for was installed but stopped short of the peak by about 3 rows of shingles. So instead of a complete building envelope I am left with an "open enevelope". Well, in short my overall project vision was addressed by Dave (Thank you), but fell short when it came to completing the actual work. I would NOT reccomend this company. My advice to the crew is something I learned in high school 20 something years ago, "It's attitude, not apptitude". P.S. your welcome for the ice cold water and pop, and the music all day.
- Approximate cost of services:
- $11,000.00
- Company Response
Thank you for taking the time to chat with me yesterday and share your concerns. I am glad that non of our crew were rude to you and they were able to answer the questions you had regarding the bathroom vent. As I mentioned during our conversation where you shared with me that you used this vehicle to "vent" your frustrations I wish you had called us directly. You are correct that the synthetic underlayment was not installed all the way to the top of your roof and we deducted the price off the final amount as per your agreement with Dave. As we discussed you have a beautiful new roof, complete with ice and water on the bottom 3" of eaves to protect against ice damming, you have upgraded Maximum vents to ensure proper ventilation throughout your attic areas, a brand new custom skylight, synthetic underlayment from the ice and water up to 2' from the ridge, brand new roof decking, Architectual laminated shingles with ltd. lifetime warranty and a 10 yr written workmanship guarantee to give you peace of mind. (along with all the manufacturers gurantees. Looking at the before and after pictures I believe we have given you the vision that you wanted. Once again I apologise for the error on the synthetic and thank you for sharing your comments............Jan & Chris Hasenauer, Owners