David in Toronto

We were moving from a temporary location and a storage locker into a condo. This was part 2 of our move with Augusta. The movers were punctual, accommodating, communicative, friendly and unfailingly agreeable. They worked speedily and we have found no damage. They followed all our instructions and requests, including removing the blankets, which were dusty from storage, in the hallway before bringing furniture into the condo unit. They allowed us time to vacuum undersides of furniture and put felt pads on the feet. It was the most comfortable move we have ever had.

This was a two-stage move, out of our house, most things into storage, some things to a temporary residence. The team was well coordinated and friendly. Any misunderstandings /miscommunications about particular items were readily addressed. We were pleased with the care they took. They used a lot of blankets to protect the wood furniture and we will get about $1,000 back on the price when we do our final move with Augusta. We would definitely recommend them.

We had water in our basement after heavy spring rain, a freeze, and a resulting very high water table. Several contractors agreed that the house needed re-sealing after likely never having been done since original construction in the ‘60’s. ICY gave an informative and very competitive quote. The job was to seal 3 sides of a semi-detached house (about 90 feet). Work started in September and took 5 days total. Although they did not include all the steps that some companies did (e.g. they hand-scraped the walls to find cracks to seal rather than power-washing the entire wall), they did a thorough job – digging, scraping and sealing with hydraulic cement, sealant on the whole wall, plastic cover, dimpleboard, removing old weeping tiles and installing new, other connections where needed. The two-person team dug by hand and had a good work discipline. Each day they dug, worked, and re-filled as much as they could complete in one day, including all clean-up. They worked so well that our neighbour (who had done his several years before) remarked repeatedly on how quiet and tidy they were. We were there and could see the work as it progressed and were entirely happy with it. When we had questions, the team lead, Nazar, who was on-site only a couple of times, was always immediately available by phone. We were a little concerned to learn at the beginning that the crew did not speak much English, but over the course of the job they were friendly, and as responsive as possible to our questions, and there was good communication between them and Nazar. We didn’t feel there was any impact of this on the quality of the job. We highly recommend this company.