Robert from North York

I ordered 2 bedroom sets from this store in March 2006 and paid a 30% deposit then. They promissed to deliver and assemble the furniture at my home within 4 weeks with the balance payable with cash or money order after delivery. When I called them 4 weeks later they requested to pay the balance before they bring the furniture to my home. When I refused and referred to our agreement they simply said that, in this case, I lost my deposit money! In an attempt to recover my money, I contacted the credit card company and put the deposited amount on dispute. The credit card company then contacted the store and requested for the supporting documents. The European Furniture faxed them a scan of the signed receipt with the terms&condition reduced to the degree when it is illegible and attached a separate page with a totally diff. terms defending their standpoint. The suppressed text, printed on the face of the receipt was clear, however, as to the agreed payment terms. I sued them in court and won! On the Aug 30, 2007, the court ordered them to return me the deposit money and awarded sizable damages along with the costs and interest. I hope it will be a good lesson for them!