Allison B - Beaches

I ordered my window and door through home depot and unfortunately for me, Omega is the company they use for installations. I have been waiting to get my window and door installed for four days now. On the scheduled installation day, the guys' truck broke down, but then he managed to be at another job later that day. He promised to show up on Saturday, then when I called the company they had no idea where he was. He then promised to come on Friday and again no show, no call. DO NOT hire this company, the service is terrible and they haven't even installed the product yet. I would NEVER recommend this company to anyone I ordered my door in September 2007. It's now January and I still have no door. They took months to get back to me about when they would install it, finally they agree to come in November and without checking the door itself which I ordered from Home Depot, they open the box on site and tell me the door is damaged. A new door was odered and came in the first week of December. It's a month later and they haven't come to install my door. The Home depot from regional manager to head office has had to harass them on my behalf to even get a date, and finally Home Depot gave up on its own contractors. I have asked for a refund and they have given it to me, finally. DO NOT HIRE THIS COMPANY. UNFORTUNATELY , they're the home depot's installer BUT they are terrible. I say buy from home depot but get someone else to do your work, OMEGA has terrible customer service and unskilled employees. Don't use them.

Ernie Wilkens came and gave me a quote in the summer to parge the brick work on the side of my house, and relay brick around a new window. The one man crew showed up early and cleaned up so well I couldn't tell he'd been there. He was patient while I sorted out the exact measurements and the job is VERY well done. He even made sure the cats stayed inside and left the yard immaculate. I would recommend Wilkens to anyone.