Replacement of broken floor to ceiling wall mirror
After giving us the quote to replace a broken floor to ceiling wall mirror and us agreeing to it, they took over two months to finally replace the mirror. They failed to show up for two scheduled appointments - my sister had to take time off work each time to wait for them as the replacement was at my elderly mother's home. We had to keep chasing them to arrange times for installation. When the finally did show up, they broke the adjacent mirror panel and the panel they had brought ended up broken on their truck. In the end, the replaced it all, but charged us for the mirror they broke. When my sister called the office to dispute the charges the owner was rude to her and blamed her for all the issues we had had with this job. I'll never use this company again or recommend them to anyone. Update: Email sent to company when no one showed up for one appointment: "Hi,xxx (I think it was xxx) was supposed to come today but no one showed up. Do you know what happened or when he's going to come?" Response from company: "Yes, our installer YYY was supposed to stop by yesterday - I believe he ran into a snag and couldn't make it." and...we were told a piece of glass on top of the damaged glass might be broken and we were quoted and agreed to that cost, not a piece that was separate and adjacent to the piece to be removed.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Understand that your customers time is just as important as your time. Tell you customers in advance that they will be liable for damage you cause to their property Improve your scheduling and stick to promised dates and times or advise your customer as soon as you know won't be able to make it - instead of just not showing up.
- Any advice to offer fellow homeowners facing a similar project?
- Ask and get in writing before you commit to the work, who will be liable for damage caused by the company to your property.
- Company Response
Both scheduled appointments were un-answered by customer once on site.
Customer was informed of adjacent mirror breakage as we have experienced in the past. Customer was charged only for the mirror - more than reasonable at $94.00 When we do a replacement of other's work we have no idea how they are installed until we start the removal process. Sometimes it is impossible to remove without breakage.
We will be more diligent before offering these services again.