MSiri in Old Toronto

I had an A/C unit installed by Four Season Comfort in Aug 2017. I had a co-worker who had used their services and was happy. As many of the reviews here attest to it was a positive experience. Craig provided and quote quickly, seemed knowledgeable and friendly and the unit was installed within a week of my inquiry. However, that is where my good service ended; I HAVE HAD A BROKEN A/C UNIT FOR 11 WEEKS. I discovered at this beginning of this summer my new A/C unit was not working. I contacted Craig on May 25th to request a service visit covered by my 5 year service warranty. My service visit was scheduled for two weeks after my initial inquiry after several follow-up requests from me. The technician did not show up during that service visit window and we had to reschedule for a week later. At that time it was determined there was a leak in the coil which needed to be replaced. The technician filled up the refrigerant and told me it would work as good as new but the coil needed to be replaced when the part came in, in about two weeks’ time. However, even with the topped up refrigerant the A/C unit only worked marginally better and I let Craig know I thought there may be a secondary issue. He assured me it was the coil. When the new coil arrived a service visit was scheduled and the technician came out to replace it only to discover during the visit that the new part was damaged and a second coil would have to be ordered. Craig told me it would be two weeks before the new coil would arrive. When the two weeks passed I contacted Craig to find out when the installation could be arranged. He told me the lead time was actually 20 business days not the two weeks he originally told me. At that time I phoned the A/C manufacturer to ask about the part and I was told my A/C unit had never had its warranty registered with them. I asked Craig about this and in fact he said they neglected to register and he would do so immediately. I followed up several times as he never provided confirmation of the registration at which point he told me he was going to generate a false installation invoice as the warranty could only be registered within 60 days of installation and he did just that despite my telling him I would not be party to any activity that would leave me with an invalid warranty. When the new coil arrived a few weeks late the technician installed it. Again, the A/C was marginally better but still not great in terms of ability to cool. I let Craig know that it did not seem to be able to cool below about 22C and that when it was cooling it would take several hours to cool 1 or 2 degrees despite my small living space. I restated I thought there may be a secondary issue with the A/C unit. His reply was to say that it was working fine and that if he sent someone out I would have to pay for a service visit as it would not be covered by my service warranty. While he never supplied me with a copy of my service warranty despite my asking for a copy he did send out the same technician who once again altered the refrigerant saying he’d over charged it last time and this could lead to it not cooling properly. The problem only became worse after that, less cooling. I subsequently contacted Craig who once again told me my malfunctioning A/C unit was fine and he was charging me for the previous service visit. I assured him it was not and he could fix it, replace it or take it out and return my money. He was going to follow up with the technician to determine what the problem was. That was two weeks ago and I have heard nothing. My A/C unit has been broken for 11 weeks, the entirety of the summer so far. This has inconvenienced me and my family in a number of ways. It has affected our sleep, our dog and we leave town during heatwaves, when we can to get some relief. I’m shocked at this service. I will continue to peruse this issue until I get a working A/C that I paid for in full. I will provide updates here as time progresses. People should know what they are getting themselves into.