The gentlemen at the store we're really nice when we first walked in. We are new condo owners and bought tiles with keramin and also hired for someone to install. It was all fine and dandy. We first noticed our problem when the installer keramin hired, came late to every appointment he scheduled. He installed and grouted and started the job at 7pm... And expected to stay at our condo till the early morning. He didn't finish removing the grout and still didn't finish removing the grout the following day (didn't come to our condo till after 5pm) because the guy has a full time day job, he wasn't able to come to our condo till the following weekend. Mind you by now, the grout has hardened on our tiles. We complained to the owner at keramin because what they advised was a 2 day job, has now turned into a 4 week job. When we complained they weren't sympathetic at all. They didn't care whatsoever. The guy then returned to dremel each and every tile, which you can imagine the dust build up in our condo now that we are still trying to clean up. It took the guy 8 hrs to do a sq foot. The job is still not done, and even after keramin promised they'd pay for the dismantling of the ruined tiles, they refused to cover all the costs. They were absolutely rude when we came to pick up the tiles. I warn you! They're all really nice when you buy tiles, because they are making money from you. Once a problem arises and they're at fault, they are absolutely rude and unhelpful. I DO NOT recommend this place ever. After a simple job, and all the problems they have cause us... I just can't seem someone else going through this.
- Approximate cost of services:
- $350.00