Frank in Toronto

We have roof system that includes both shingles and a flat membrane. Although our shingles were clearly in need of replacement, we were unsure about the flat roof. The roofing companies that quoted didn't recommend replacement of the flat roof, but also did not physically go up to the roof to inspect the same (they claimed to rely on drones, but it was most likely other general aerial or satellite imagery as no drone was deployed on my property while I was there). In fairness to them, they were not trying to up-sell me on something I didn't need, but I wanted to ensure that everything that was needed was done (I was worried that they were not pushing the flat roof simply because they didn't do them). I decided that I wanted an objective and independent point of view and searched for options on the net - where I discovered Dave at IRIS. Dave promptly returned my called and spent good period of time discussing my situation and answer my general questions before I decided to book him. Dave was easy to book and came out on the weekend when I was home (which my wife appreciated). He conducted a detailed inspection and provided a thorough debriefing on the spot, followed-up with an in-depth emailed report (complete with pictures, etc.). With the information received from Dave, I was able to select a contractor to complete my roof with the comfort of knowing that I had an expert in my corner !! Dave also reviewed the quotes I received, and providing comments and suggestions for further clarity, etc. Once the work was completed, Dave came back to complete a post-installation inspection to confirm that everything was done properly before final payment to the contractor was made. This added service provides invaluable peace of mind (knowing that the work which I cannot physically inspect myself was properly scrutinized - especially for something as important as a roof - which can be disastrous if it leaks). Dave was able to provide some other suggestions and fixes to ongoing problems with water drainage, etc. - and even changed some light bulbs in my soffit which I could not reach with my ladder. I can't recommend Dave enough - top notch service, and a great guy !!!