Reviews


First Review

10/10

This is a local company that provides exemplary, dependable, courteous service that's second to none. I'm in my 4th year with Mr. Goodlawn and will remain with them as long as I own a home. With their expertise, my lawn went from being a sea of weeds to become the best lawn in the neighbourhood. Mr. Goodlawn has earned my very highest recommendation.

Approximate cost of services:
$433.00
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6/10

As a subscriber to Reliance's Heating & Cooling, Maintenance & Protection, and Plumbing Program, I called to see if washing machine hook-up and laundry tub disconnection would fall under the coverage of the plan. I was told that it would. My plumbing tech was Corey Marentette, a professional young man who communicated well and demonstrated meticulous skill. I related my earlier telephone conversation to Corey in order to confirm that the work he was about to do would be covered by my plan, and he told me that it would not, and he estimated to cost to be around $150.00. I'm awaiting my statement from Reliance to see if there is an additional charge for the work that was done. The money is not so much the issue but rather the lack of candour from the telephone representative who misinformed me at the outset. A business is only as good as the people it employs. Young Mr. Marentette has a bright future. He's efficient, courteous, and good at his job. It's unfortunate that a telephone rep can torpedo him before he even gets to his customer's door. Pay attention, Reliance!

Approximate cost of services:
$150.00
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Company Response

Hi there, I'm so sorry for the misinformation. If you would like to email me with your address I can certainly follow up for the coaching that is necessary for the person who booked your call. My email address is pkirby@reliancecomfort.com ~ Penny