Burly boys movers made our experience stressful and costly
They broke my dinning room table. I told them that the legs needed to be removed and that I could do it. They insisted but never removed them. When the table got to my new house one leg was completely broken. They said I should have gotten the insurance that they never offered. The head mover kept apologizing but I called his boss and he called the head mover after he spoke to me and the head mover freaked out on me. He was saying I should have came to him with my problem instead of telling his boss. I said I did talk to you and all you would say is that you’re sorry. Sorry doesn’t fix my table. Than he told me that he would now start to work slower because he was working too hard. He actually said that. Started sitting in his butt. Worse company ever. The GM could not care less. It was awful. For the love of god do not hire these people. Horrible company.
- Approximate cost of services:
- $3,500.00
- Company Response
We apologize for the negative experience you had with our moving team. We understand the frustration caused by the broken dining room table and the communication issues you faced. We take customer feedback seriously and will address this matter internally. We appreciate your feedback and will use it to improve our services.