It's 9:30 PM Thursday right now. They've been here for over 4 hours. 1 more hour to go. So they say... This job -- removing our ancient water heater and tank and replacing it with one of those little white wall-mounted jobs -- was scheduled for Monday, start to finish. But they didn't finish until Wednesday morning. Poor planning, that included failing to account for access to the upstairs apartment Tuesday morning, was to blame. So why are they here now? Because we still had no heat Wednesday night, so a gentleman returned today to investigate. He found our pump broken. Why? Because the return and supply had been reversed in the installation. So tonight's adventure is all about correcting this elementary mistake. They are cutting pipe as I write this. My 2 year old son is exhausted and begging to go to sleep, but with the noise that's just not possible. I'm awarding 1 star for the honesty and forthrightness of the gentleman who performed the post-installation inspection, diagnosed the problem, and called the guys back from the job they'd moved onto.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Get the job right the first time. Plan ahead.
- Company Response
Due to the complexity of the system and hidden piping in the basement the technicians could not fully locate all the water lines. The old system was over 40 years old and was converted from coal to oil to gas. The piping installed over 40 years does not conform to today's standards and needed to be modified to the new system. Because we did not have access to all the areas of the house, as it is tenanted and the owner was not present, we could not start the system and test it or this system would have been up and running on Tuesday. When we returned the next day after the install to test the system we found that the pipes needed to be re-worked. After a long day of work, our technicians arrived promptly and repaired the system. This is a two day job as the old boiler needed to be cut into pieces to be taken away, new piping configured and installed and installation of the new boiler had to be completed. The person who wrote this comment is a tenant and should have been informed by the owner that it was a two day job and is usually done in the summer months to avoid a lack of heat. If they wish to discuss the matter with me they can call me at 416-532-2859 and my name is Mike.