Technicians were unprofessional, rude, careless and arrogant. The tried to upsell me before they even started. One technician blew dust all over the house while the other one sat in a chair in the basement doing NOTHING, then he went and sat in the truck!! The vaccum was not running while the vents were blown so the dirt and dust just ended up all over the house. When I asked one of the guys why he wasn't looking at the furnace, he said he didn't want dust in his face. The 'technicians; also damaged my basement windows and my walls. I was finally fed up and asked them to leave. One of the technicians got extremely defensive and even more rude. He told me that he knew there would be problem. Really? He also said that he didn't like me watching them. Yes, I know why. Because they were doing NOTHING. The technician threatened to call the police (not sure what that was all about), but he refused to let me speak with his boss, nor was he willing to give me his supervisor's phone number. He did not want to put the furnace back together, but I wasn't going to let him leave before my furnace was running again. And these are representatives of your company? Never ever will I use Western Canadian Furnace again or recommend them to anyone.
- Approximate cost of services:
- $0.00
- Company Response
We are very sorry Lewis that things did not turned out very smoothly. We did everything we could to rectify the problems that occurred, i.e. issuing a full refund, fixing the minor damages on the wall and a window and make your experience with us much more enjoyable. We hope you will give us a chance in the future.