Tracy in Calgary

Ram attempted to spot clean a wool rug in our master bedroom that is a very low traffic area. The technician came to get me after only a few minuted of cleaning to tell me that he had damaged the rug with his tool!!! He could not finish cleaning as he would ruin the carpet even more. Ram came to get the rug to do an inspection of the damage. After dealing with them for over 1 month and calling them non stop( as they would not return any of my calls) they are now trying to say that the damage was preexisting!!! Even though the tech wrote right on the receipt "Tried doing spot clean on wool carpet and Damaged Fibres"!!!!!!! The rug is less than 9 months old and was $5000!!! We are left with a rug that is completely destroyed!!! Please look on Yelp for further reviews similar to mine.