JLH

I contacted Eureka after frustrating/failed attempts at having Ikea address my issues. I have an almost 8 foot wide, connected Pax wardrobe system that over time, started shifting/leaning precariously to one side. My email was returned overnight by Peter, greeted with confidence they could remedy my situation. Via Lina, within days, a rescue team arrived. Though it wasn’t a quick job, the unit was properly wall mounted and levelled, alleviating all of my worries re safety and aesthetics. They were tidy, polite and thorough – keeping me in the loop on their process as they progressed. Upon completion, I was confident my concerns had been addressed and I was left with a product that looks better now, than it did when first assembled. (#4896)