Do not use this company. They are dishonest, they overcharge, and they do not care about their customers. You will likely regret it if you go with them. Before you make up your mind, please read this! My washing machine wasn't working and someone from Max Appliance Repair came to my house, diagnosed the problem and told me it was a "very expensive part". I asked the cost of the part and he told me altogether, with labour, it would cost $400 plus tax. I asked for the breakdown of labour and parts and he said he would email to me. It took him 30 minutes to fix the problem. He said he would send me the breakdown via email, I paid and he left. My washing machine didn't work once he left and I opened the email and the receipt did not break down the costs. It said "repair..... $470.00". I called him and he said he would come back to fix it. I asked for a breakdown of costs again. Long story short, he came back and fixed the machine. But after 4 different receipts, I finally received the breakdown I was initially promised and it was $210 for 30 minutes of work (diagnosis and labour) and $190 for the "very expensive part". The repairman was dishonest and could have told me from the start the cost of labour, but he instead led me to believe the part was almost $400. I had to email and call the company repeatedly to get a basic receipt with a breakdown of costs. I was also charged $80 for the diagnosis but the company advertises you get the $80 diagnosis fee back when you complete the repair with them, which I did. But Max Appliance Repair charged me for the diagnosis and labour, as stated in my receipt. I asked for the $80 back and then the story changed again and they stated I wasn't charged for diagnosis even though it said so on the receipt. This company is dishonest.
- Approximate cost of services:
- $470.00