Update on November 11th, 2018: Maple Rose has contacted me and we are attempting to resolve the issues of damaged art and fair compensation.
Original Review:
If you are using Maple Rose to move one or two pieces of furniture, they will do a good job. If, however, you need to move an entire home, my recommendation would be to work with a professional firm. I recognize from this move that hiring a smaller business was an error on my part. They did promise quality service and care of my contents during the move, but sadly, there was damage to my Original Works of Art, and working with them to resolve has been complicated. They have no formal infrastructure to answer your phone call and, thus, is difficult to provide quality customer service. They do not own their own vehicles but rent a truck for the move and hire crew based on the needs of the move.
The move cost me double what a professional company charged me three years prior and that move was a much greater distance and from a house to a condo. I give credit, thus the one star, instead of none, to the movers for unloading efficiently. The move out and prepacking was much less efficient.
One word of advice is to check everything for damage even if the Movers have to wait another hour instead of discovering after they have departed. Two wooden frames were dented and chipped, one was completely destroyed, the glass was broken into pieces on two works of art and the canvas torn on an Original oil painting. I have gone to great expense to repair these damages. Chris and Marie have good qualities and I hope they do carry through on their commitment and resolve these issues of damaged art. I have provided the paperwork for the damage of two pieces. I have received reassurances that the Claim went to their insurance company and was approved in late October; still waiting for the refund.
